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MSP Minute
June 3, 2021

The 4 MSP Time Bombs that Could Ruin Your Day

Denes Purnhauser

As a managed service provider, you want to be able to provide your clients with a great user experience and the best way to achieve that is through a risk-free environment. In this week’s video, we’ll show you how to defuse 4 types of MSP issues and prevent 50% of the reactionary work associated with your daily workflow.

The 4 MSP Time Bombs that Could Ruin Your Day

As a progressive MSP, you want to give your clients an awesome user experience while giving them a risk-free environment. You also want to give your team a great way to work while putting your MSP in a risk-free environment as well.

However, there are four ticking time bombs you have to avoid if you want to get rid of 50% of your reactive work, and the problems that arising from them leading to disruption in your daily work. While these ticking time bombs are everywhere, these are the low hanging fruits that you can address quickly and easily.

1. Servers 7+ Years Old with No Warranty
If a server is seven-years-old or more and has no warranty, there’s a huge risk for your client and your staff with a possibility of disrupting their operation, which is never going to be good. This is why you want to make a list of all these problematic items while creating a policy.

By stating that nothing like this will happen again in the future, you can monitor your assets and take preventative action should something be heading in that direction.

2. Expired Warranties
If you have a policy where there won’t be any devices out of warranty at any time, that’s a win-win solution in the long-term. It will be easier to communicate with clients as the discussion won’t be seen as a device-by-device basis but as a policy basis.

Again, if something is out of warranty, it’s always going to be a lose-lose situation as you’ll need to disrupt your team to change something, run after emergencies and the like.

3. Severs with Unsupported OS
Without going into the details on how easy this is to fix, the important thing here is that you’ll want to make sure that you’re not taking risks and that your clients have a safe environment.

4. Servers & Workstations with No Antivirus
Most compliance standards require you to have servers and workstations under antivirus. And most of the time, it’s not a monetary issue where nobody wants to pay extra for this but rather it usually comes down to operating procedures. This is why you have to make sure that you have a good way to understand what those are.

So, if you think about the following and you just fix these four ticking time bombs as a policy with all of your clients, you might create a lot of extra perceived value for your clients and a better user experience. For your team, you can create a much better environment where they are able to work on proactive items and not always be in a firefighting mode.