New developments further expand the functionality of DMI™, Insights, and Initiatives. What’s bigger than supercharge? Hypercharge?
Launched October 26, 2021, ScalePad Strategy adds functionality that addresses the challenges of measuring, monitoring, and communicating risk to drive improvement by making data actionable. Strategy assigns a client's technology environment a credit-style health score (DMI™), uncovers critical insights into risky assets, and provides a framework for immediate action with Initiatives. When combined together like Voltron, the Strategy functions improve the client experience by providing a simpler path for clients to approve tech modernization and risk mitigation initiatives.
We’ve included a brief primer on each of the three core functions. If you’ve already had the opportunity to use Strategy, jump ahead here to see what’s
The Digital Maturity Index (DMI™) is the IT service provider industry's first digital scorecard based on real-time data. It leverages big data, industry best practices, and both asset and lifecycle information to evaluate the maturity of complex infrastructure. DMI™ is a credit score for technology that give you a one-number assessment of the risk associated with each clients’ environment. Prioritize urgent fixes for low DMI™ clients, and plan strategic value-added services for high DMI™ clients.
Insights monitors hardware and software asset data in real-time, automatically surfacing issues in clients’ environments to expose risk and service improvement opportunities, such as at-risk servers and workstations that are aging or outside of warranty support. Insights feed the DMI™ to provide a summary of each client's environment and point to potential trouble spots before they become problems.
Initiatives is a communication layer that enables Partners to create, publish, and deliver proposals directly from the ScalePad platform to their clients. Initiatives are a means to get client approval for incremental, budget-friendly improvements. They provide a path for near-instant communication that streamlines the proposal process by foregoing formal meetings and the associated preparation, replacing it with a templated, automated workflow.
At launch, Initiatives were only able to be created from Insights, but this has changed.
For those who missed it, Ignition 2021 is our Annual Partners’ Conference event. In addition to welcoming Backup Radar partners for the first time, we unveiled three major enhancements to Strategy:
1. Trending DMI
2. Forecasting Insights
3. Customized Initiatives
Watch a short introduction video to them below.
Trending DMI provides a visual representation of how a client’s DMI™ score changes over time. Because it’s new, there’s not much long-term data to show — at the time this was written, there are only up to four weeks of DMI™ scores charted. However, as time goes on and more data is gathered, this will become a powerful visualization tool — you’ll be able see at a glance how improvements to your clients’ environments improve their DMI scores, and how the entropic hand of time drags scores down as assets age. Things got a little dark there with that “hand of time” bit, but this will be very useful, both for internal planning and to present to clients.
The insights provided with the initial release of Strategy provide a reactive way of assessing a clients’ environment — they identify assets that have already passed industry-normed age thresholds and are currently at risk. An essential part of risk management for MSPs is to get ahead of the game so that clients can plan to protect or replace assets before they’re at elevated risk of failure.
Our new forecasting functionality lets you take a more proactive approach. See what assets will age out and become non-compliant in the next 90 days, so clients can plan and budget for those items. Forecasted Insights provides Strategy with a quick dashboard view of what you find in ScalePad’s asset lifecycle reports — you’ll even find a countdown column to show how many days before that asset goes past its “best before” date and reaches non-compliance.
Extended supply chain lead times means it’s more important than ever to get ahead of potential issues. Forecasting will let you get orders in when you need them in these times when hardware lead times are measured in weeks or months instead of days.
You can also add assets to be upgraded to existing initiatives. Look for the “Add to Initiative” button when you’ve already selected a group of assets — within an Insight, for example. You can still add assets to an existing Initiative even if you select a new one from scratch if you want to. The choice is yours!
Multiple new templates are included — check them all out!
That's not all that's included in this update, we've got lots more for you:
Curious to learn more about ScalePad? Get Free Edition or Book a Demo today.
