Today, Remote Monitoring and Management (or RMM for short) has provided the tools to help organizations be more proactive and, well, remote.
Traditional IT support of decades past required an in-person, on-site visit to find the problems, diagnose them and schedule follow up on-sites to actually resolve and bill the issue. Today, Remote Monitoring and Management (or RMM for short) has provided the tools to help organizations be more proactive and, well, remote.
RMM is the process of controlling IT systems with locally installed applications that are monitored in real time by remote service providers. RMM tools facilitate MSP administrators to manage multiple endpoints from a single console, including the installation of software and detection of new devices.
This approach to IT maintenance allows businesses to focus on their core competencies, while IT experts monitor their systems behind the scenes. This lends itself to a variety of benefits:
Minimized downtime and Fixed Fees
RMM allows MSPs to utilize pre-agreement price fixes based on your requirements. This means, the onus will remain on the MSP to ensure the IT environment performs optimally within the decided budget. This is a departure from traditional IT models where billing is done hourly, where the risk is more on the customer.
Downtime reduces revenue in virtually every case, and some businesses are unable to complete transactions at all without their IT systems. RMM services remain in operation as long as the system is running, which is 24/7 for many organizations, to their obvious benefit. These terminal services can often detect problems before they can adversely affect users, thus maintaining their normal desktop experience.
Reduced maintenance & costs
Technicians can monitor the network without being physically present at the site. Businesses save a great deal on airfare and other travel expenses. In addition, MSPs save on recurring issues which are fodder for mental distractions for team members. RMM removes these distractions by automating repetitive tasks like patch management and other such updates. Also, the duplication of work saves precious man-hours spent on putting in the same effort for the same problems occurring for the same reasons. RMM gets you to the source of the problem, allowing for a full and final resolution.
With instant notifications of critical alerts, and remote dashboard access for diagnostics, RMM allows for proactively monitoring the IT infrastructure to discover, prevent, and address potential threats before they cause any harm. With no disruptions, the business is able to offer services quickly.
Save money and time on travel
A tech does not need to physically be in the same location as a client for most of your service processes. With RMM, everything can be done from one location and there’s no need to find out how things are going on your end, because the tech can see everything from his location.
When maintenance and monitoring can be done with limited traveling you can save a great deal on airfare and travel related expenses. In fact, your IT staff can stay in constant communications via mobile device applications, so when an emergency situation occurs, you can alert the right personnel to take the appropriate actions before catastrophes have time to develop. Your business is not only more efficient, it can pride itself on quick response times and accuracy, thanks to remote monitoring and management applications.