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Backup Radar

Backup Radar + ConnectWise PSA

Surface and action critical backup notification tickets, with two-way sync with the integration of Backup Radar and ConnectWise PSA.

What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

Why Backup Radar + ConnectWise PSA?

Automate your workflow
Backup Radar connects directly with ConnectWise PSA (ConnectWise Manage). This helps MSPs fully automate their backup ticketing workflow across all backup products, saving time and money while reducing human error.

Customize your ticket profiles
Flexible ticketing profiles can create tickets in the appropriate queue with the proper status, priority, type, subtype, item, and source. Our intelligent ticketing system can alert on failure by creating the ticket immediately to ensure any high priority backups do not get missed in your Manage workflow, while ensuring you only see what’s important. Everything you need, and only what you need.

How to integrate ConnectWise PSA + Backup Radar?

Backup Radar supports connection with ConnectWise via API connection. Integration is straightforward, input the Connectwise API credentials below:

  • Site (CWM URL).
  • Public Key (the public key you received in ConnectWise).
  • Private Key (the private key you received in ConnectWise).
  • Company Name (matches your login ID for CWM).

Once integrated, you can set up your Ticketing Defaults and begin receiving backup tickets right in your PSA. Learn more about the detailed integration process in our step-by-step guide.

Connectwise PSA also connects with

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Interested in seeing what Backup Radar can do for your business?

Using Backup Radar and Connectwise PSA together streamlines automated backup monitoring ticketing so you can focus on what’s important. Book a demo and we’ll show you how easy it is to get started.
Book a demo now