Summary of findings:
2025 provides MSPs with familiar challenges and new opportunities
MSPs anticipate facing an increasingly competitive market with higher business costs in 2025. But MSPs of any size can still come out ahead if they focus on maturing the right areas of their business and make smart investments in growth.
The data shared in this report shows how successful MSPs are navigating the increasing complexity of the industry. By focusing on employee growth, customer success, AI usage, and better reporting, MSPs can position themselves to provide better service to their clients—and drive profitability in the process.
If you’d like to dig deeper into some of the topics covered in this year’s report, check out these helpful resources:
ScalePad creates software that helps IT managed service providers work more effectively, both internally and with their clients. From wrangling hardware and software assets to monitoring vital backups and compliance frameworks, our platforms give MSPs the tools they need to succeed.