Client Engagement Platform for MSPs

IT planning that wins client buy-in

Lifecycle Manager helps MSPs manage assets, plan improvement projects, and generate progress reports, making it easy to earn client trust.

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Track every asset in one place

See warranty expiry and purchase dates for all your clients’ IT assets.

Explore Insights

“Lifecycle Manager validates many of my suspicions about what’s happening in my clients’ environments. We can easily identify risky servers in real-time.”

Matt Clarin
President, Hungerford Technologies

Manage assets throughout the lifecycle

Easily procure protection, request warranty servicing, and schedule free asset disposal all in Lifecycle Manager.

Explore Marketplace

“Lifecycle Manager is great because it’s lightning-quick. We get warranty quotes in 15 seconds and procure them in 5 more. The 1-click warranty renewals don’t give us any reason to go to another source.”

Darcy Dueck
Technical Account Manager, LAN Solutions Corp

Generate client-friendly reports in seconds

Hardware lifecycle, software licensing, and user security reports are automated for lightning-fast meeting prep.

Explore Reports

“The Lifecycle Manager reports show our value to our clients. They prove we are doing our jobs in such a simple way. The colors mean our clients can easily understand their environment and see where to improve.”

Chris Leiker
President, More Power Technology Group

Create proactive roadmaps and budgets

Plan up to five years ahead in a visual roadmap layout that’s shareable for collaborative client conversations that create real change.

Explore Roadmaps

“Sharing Roadmaps in real time lets us really dig in with a client. We can get instant approval and make sure we’re all on the same page.”

Joe Markert
CEO, TransformITive Inc.

40+ powerful integrations with RMM, PSA, and other MSP tools

All you need are your API keys to get started with Lifecycle Manager.

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FAQ

What is asset lifecycle management?

Every IT asset, such as servers, network equipment, and workstation devices, has a lifecycle — from acquisition to disposal. Asset lifecycle management ensures that those assets are used efficiently, well-maintained, and disposed of responsibly and reduces the risk of downtime.

What is client engagement?

Client engagement goes beyond the transactional dynamic of a vendor/customer relationship to foster long-term value and trust. For MSPs, client engagement is valuable for building resilient and mutually respectful relationships where the MSP is valued as a strategic partner.

Client engagement for MSPs is a continuous work in progress, built through regular communications (such as QBRs) and strategic solution delivery. Client engagement is effective when clients see and understand the benefit of working with the MSP, and proactive IT planning and execution are standard.

How does Lifecycle Manager address challenges with client engagement?

Client engagement is a continuous work in progress. Lifecycle Manager centralizes the data and tools you need to maintain a focus on client engagement without adding workload.

By automating IT asset lifecycle management, Lifecycle Manager gives you a clear, all-knowing picture of every client's technology environment so you can quickly assess and plan for strategic improvement.

When it's time to communicate those plans to clients, Lifecycle Manager is there to aid those conversations with color-coded client-ready reports that are easy to understand.

With tools to help you deliver strategically and help clients understand and buy into the value of strategic IT, Lifecycle Manager is the one-two punch for MSP client engagement.

How does Lifecycle Manager help MSPs improve QBRs?

QBRs often suffer when the client doesn't understand the meeting's content. Communicating with non-technical audiences can be difficult. When a client doesn't understand, earning trust and approval for strategic, proactive IT planning and budgets can seem impossible.

Lifecycle Manager eliminates that challenge with automated client-ready collateral that visually engages clients in the conversation and makes it easy to understand the urgency and value of strategic planning.

QBR collateral from Lifecycle Manager is generated in seconds, making preparation a breeze. Standardizing the material helps standardize the QBR format, ensuring the key points are covered and everyone attending knows what to expect.

Start planning smarter with Lifecycle Manager

See how it works in a 1:1 demo with one of our product specialists.