What got us through the pandemic and allowed us to normalize and maintain our revenues was going deeper with our clients. We turned around with a whole new program that on average is 13 to 15% more revenue per customer, focused with security at the core and digital transformation on top of that.”
of MSPs say STRATEGIC PLANNING is growing their business
of MSPs say ASSET MANAGEMENT is growing their business
Of course. It’s ‘oh, do I need to buy a new server this year?’ No. We can push that off till next year. ‘Wait, aren’t you supposed to be selling me stuff?’ No, I’m supposed to be providing the right solution. That’s the mindset that we’ve got here.”
CEO, River Run
A strategic plan should be developed with the right people in the room. Include client leadership who know the long-term plan for their organization. Then once the plan is set, have a separate conversation for budget and expenses.
Since we moved the expense part into a lower tiered conversation with the appropriate parties, that has enhanced engagement in the strategic planning element.”
of MSPs say CONTRACT WITH CLIENTS are growing their business
Collaboration is built around long-term relationships, which ultimately are built around long-term contracts.”
Operations Director, Curatrix
If you don’t bring it up, if you don’t have those strategic-focused meetings with your clients, you’re doing yourself a disfavor, because you’re just looking like a vendor that can be replaced.”
CEO, Alvarez Technology Group
of MSPs say PROJECT MANAGEMENT is growing their business
Here it’s ‘Let’s work together and when is this gonna work for you?’ […] As opposed to ‘no, you gotta do it right in the middle of tax time for an accountant.’ That’s not good.”
Vice President of Strategy, Alt-Tech Inc.