Digital Maturity Index™ (DMI™)

The unbiased way to rate your clients’ IT infrastructure

Take back control of the client experience with the first digital index based on real-time data for the IT service provider industry. It’s the only way to benchmark your clients’ environments.

Objectively rate IT environments

DMI benchmarks your clients IT environment by leveraging big data, industry best practices, and Lifecycle Manager Insights to evaluate the maturity of complex infrastructure. The proprietary algorithm scores the health of your environment from 300 up to 850.

A credit score for tech

Like a credit score assesses creditworthiness, DMI assesses risk.
We’ve also adopted the easily-understood scoring system. The higher the number, the better the environment. Even the colors are familiar: green is good, orange is okay, and red is risky.

Start conversations with clients

Work with clients to raise their DMI score through collaborative planning. As a part of Scorecards, DMI benchmarks can help your MSP begin conversations with clients about improving operations. Lifecycle Manager’s Insights helps MSPs identify specific steps to improve asset health and raise DMI rating.

What your Digital Maturity Index score means

Drag the handle on the tracker to see what your DMI score means

300 - 579 (Poor)

This client's infrastructure has major deficiencies. Productivity challenges and downtime are very likely.

580 - 669 (Fair)

There are significant deficiencies in this client's infrastructure. Productivity challenges and downtime are likely.

670 - 739 (Good)

There are notable deficiencies with this client's infrastructure. Productivity challenges still exist and downtime is less likely.

740 - 799 (Very Good)

There are fewer deficiencies with this client's infrastructure. Reduced productivity and downtime are possible but unlikely.

800 - 850 (Excellent)

This client's infrastructure is exemplary. Productivity challenges and downtime are unlikely.

Dynamic updates and trends

DMI updates daily so it’s always a current reflection of your clients’ status. Trending DMI shows how that daily change looks over time, whether that’s improving or declining. This helps visualize the results of your work to clients and helps with internal planning for the future.

DMI™ for your MSP

You can get an overall DMI score for your MSP as well based on all the assets under your management (not an average of the client’s scores). This provides management with insights on your business.

Mature MSPs with high standards will likely have a high DMI score. But if you’re newer to the managed service model, your DMI may be lower as you phase out of break-fix work. Watch it trend upwards as you improve your clients’ IT environments.
DMI gives us a 30,000-foot view of our clients’ overall environments. At a glance, I know the general health status of each of our clients’ environments.
Matt Clarin
President, Hungerford Technologies
Having the DMI for each client in a single pane of glass is crucial. I only need to look in one place to know that we have our clients under control. It shows me that our team is taking care of everything we need to.
Carrie Greene
Operations Manager, Alt-Tech

DMI™ FAQ

How is the DMI™ score calculated?

We use a proprietary algorithm to score the health of your environment based on asset data. The DMI incorporates best practices as highlighted by our 9,000+ member partner base.

Your overall DMI is calculated from all assets under your MSP’s management. It is not an average of each clients' DMI scores.

How can I increase my client’s DMI™ score?

Your top priority should be to address any high-risk insights first, and then modernize your client’s other hardware and software. If your clients don’t have a budget for replacements, you can re-protect hardware with warranty coverage.

How often is DMI™ recalculated?

At least once per day. Check the timer below the DMI score to see when it was last calculated.

If I don't use ScalePad Warranty Services, will it affect my DMI™?

No, it does not.
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