As digital infrastructures grow more complex and regulatory requirements become more demanding, Managed Service Providers (MSPs) are increasingly expected to deliver more than just technical support. Businesses now rely on their MSPs to help navigate the intricacies of compliance and risk management, ensuring that systems, data, and processes remain secure and audit-ready.
This step-by-step guide provides a clear, structured approach to packaging compliance and risk management services. From conducting a foundational assessment to implementing controls, preparing for audits, and enabling continuous monitoring, MSPs can leverage this framework to create scalable, value-driven service bundles tailored to client needs.
By formalizing and productizing your compliance offerings, you not only meet client expectations but also create new opportunities for growth, recurring revenue, and differentiation in a competitive market.
The first step is an initial assessment with your client. The goal is to:
Now that you have a baseline for your client, you can address gaps in their processes. But this takes time! Step 2 requires you to:
Some clients may not need to proceed to Step 3, especially if they are in an industry or sector that does not require adhering to specific compliance frameworks. However, achieving these standards will bolster their risk management processes and increase their credibility in the market. Step 3 requires you to:
Your client has addressed the most critical gaps in their processes and is approved by third-party auditors — that’s a win! Step 4 ensures they adhere to these regulations and proactively address gaps. The goal is to: