Turn SaaS Insight Into Strategic Impact

Go from IT manager to strategic partner. Get an accurate view of every client’s SaaS and AI usage — so you can cut waste, identify risk, and lead conversations that matter. All inside the only Customer Success platform built for MSPs.

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SaaS Management: The Most Complete View of Client SaaS + AI Use

See all of the apps that spreadsheets and RMMs miss. Get an accurate view of client SaaS usage—including AI tools they don’t know about—inside Lifecycle Manager.

Get SaaS Visibility

Drive Software ROI

Curb Shadow IT

Get an Accurate View of App Usage

Move beyond self-reported lists and assumptions. Get real visibility into SaaS and AI app usage so you can lead client strategy with data, not guesswork.

Get an overview of all app activity in a centralized dashboard
Track all application types—whether they’re desktop, cloud, or browser-based
Spot emerging AI tools and how they’re used across individuals or teams

Track SaaS Use

Stacked colorful bar chart with white callouts showing metrics: AI Apps Used (11), Un-Approved Apps (49), Departments (3). Each callout includes a small trend arrow and a robot icon in the AI Apps Used label.

Optimize Client Software Spending

Turn usage data into smarter renewal decisions. Uncover waste or help drive SaaS adoption so clients get the most value from their investments.

See unused or underused applications at a glance to uncover potential cost savings
Compare apps across departments to spot overlap and consolidate tools
Use app drill-down reports to offer clients better insights into usage patterns

Save Clients Money

Infographic showing app usage metrics: Total Apps 143, Active Users 847, Unused Apps 47, Wasted Spend $4,700 with a down arrow indicating excess spend.

Take Control of Shadow IT

Stay ahead of unapproved tool use. Get the visibility and context you need to enforce standards and make better governance decisions.

Easily monitor approved and unapproved applications across client environments
Understand where shadow IT is coming from with user- and department-level visibility (that doesn’t compromise privacy)
Analyze usage trends and activity over time to guide policy updates

Secure Client Tech

Two-column grid showing app icons on dark teal rounded panels, with a large pixelated color mosaic at the bottom.

Why Clients Love Lifecycle Manager for Managing IT Environments

Lifecycle Manager gives us high-level reporting and peace of mind—it's the foundation for how we plan, budget, and deliver results that matter to our clients.

Brian Weiss
CEO, Chief AI Officer & Strategic Advisor,
ITECH Solutions

With Lifecycle Manager, things aren't a complete surprise to customers. It helps create discussion about how we’re doing and what’s going on in their business—and our clients appreciate that.

Erik Bowling
Director of Client Success,
Optimized IT

We want to be able to answer all client questions and be able to explain risk so the business can make the right decisions. Being able to have those conversations lets us provide that service to the client.

Ann Westerheim
PhD, Founder and President,
Ekaru

Trusted By MSPs, Recognized By The Channel

Our software is used by
12,000 MSPs globally.

Our products are rated
4.5/5 stars on G2.

We’ve won awards for
service and innovation.

Your MVP Moment Starts Here

The best MSPs don't just support IT—they become their clients' Most Valuable Partner.

Get a demo to learn how Lifecycle Manager helps:

Turn SaaS insights into forward-looking client strategy
Make software value clear with data-backed recommendations and spend guidance
Deliver consistent, insight-driven SaaS reviews across every client

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