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Operate & Automate · Prompt

Client offboarding checklist

Wrap up a client relationship cleanly: export what they're owed and document the hand-off.

ControlMap
Requires MCPby Greg Brydon · Solutions Engineer

Needs an LLM client connected to ScalePad MCP — Claude Desktop, Cursor, Windsurf or similar. Without it the assistant cannot call the recipe's tools.

User prompt

2 inputs to fill
[CLIENT NAME] is ending their compliance program with [MSP NAME]. Using ControlMap, prepare:
1. A summary of their program: frameworks, compliance %, open risks, open action items
2. A list of what they should receive: policies, procedures, governance documents, evidence, risk register
3. Open items they need to take over, with context for whoever picks them up
4. A hand-off checklist for us: access to remove, data retention, final report

Read-only. Don't delete anything.

How to work with the ControlMap API (ScalePad MCP):
- Find the client with GET /controlmap/v1/clients/health and use its tenant ID (for example "dundmif") in every request. Some clients have no UUID.
- Send the header Content-Type: application/json on every POST, PUT and PATCH, including searches.
- Use page_size of 50 or less and follow next_cursor. The "fields" parameter is ignored, so responses are large.
- Judge controls by "status", not the "compliant" flag. Objective lists include sub-objectives, so take totals from objective_summary.
- Use framework-level scores and labels. The overall score_label on client health can be wrong.
- Older policy sections may be URL-encoded twice: decode them and use the highest version of each section.
- If a call returns 502 or fails to connect, wait a few seconds and retry once. If it still fails, tell me exactly which data is missing.

# Client offboarding checklist

Hook: Wrap up a client relationship cleanly: export what they're owed and document the hand-off.

When to use it

A client leaves or moves the program in-house.

What you get

An export list, a hand-off summary and a checklist. Nothing is deleted.

Fill in the details

  • [CLIENT NAME]: Client name (e.g. Acme Dental)
  • [MSP NAME]: Your company name (e.g. Northwind IT)

Status

Tested against the ControlMap API on October 16, 2026. Only asks for what the API supports.

GBAuthorGreg BrydonSolutions Engineer · ScalePad

Recipes are starting points. Adapt them to your environment and validate the output before putting one into practice.

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