Blog

Sharing business best practices and insightful how-tos, this is your central source for all things managed services.

No items found.

How Should My MSP Mandate Hardware Lifecycles?

“Alright, I’m ready to have the conversation with my clients about mandating hardware lifecycles, but how can I get the ball rolling?”

Product Updates

Microsoft Endpoint Manager Integration Moves to Full Release

Our Intune integration has been tested and approved — connect Intune to ScalePad to find Surface devices and more. Included free on all ScalePad plans!

Product Updates

Product Updates

Monitoring Endpoint Protection With ScalePad

An Extra Set of Eyes on Your Security Stack

Product Updates

Why Should My MSP Mandate Hardware Lifecycles?

“Yes, in a perfect world, clients would replace their hardware before it starts to wear out. The world’s not perfect and hardware is pricey, so how can we get them to actually do it?”

Risk Acknowledgement Form / Warranty Coverage Notice to Use with Clients

As promised in our ScaleUp Master Class, here’s a new tool to help you succeed! This is shared with clients that have assets that are no longer meeting minimum hardware standards with regards to the age (too old) and warranty status (out of warranty).

Product Updates

Scaling Up Our Warranty Services

Our industry-leading warranty coverage just got even better.

Product Updates

5 Strategies to Better Execute Your QBRs

A major problem MSPs face with QBRs is that they often take too much time to prepare and yield poor engagement. In this MSP Minute Denes breaks down the five best strategies you can use to drive a better response from your clients, without sinking your time and resources.

5 Best Practices for MSPs to Amplify Their QBR Success

Executing a successful QBR is the goal for all MSPs, but are common mistakes holding your MSP back from success? In this MSP Minute, Denes tackles these common mistakes and shares the five best practices your MSP should follow to achieve success in your QBRs.

Why Should My MSP Care About Asset Lifecycle Management?

“We don’t talk about Asset Lifecycle Management in-house or with clients. Why would I care about it?”

Product Updates

ScalePad Introduces New In-app Sharing

We’ve added a new collaboration tool to the ScalePad app to streamline your team’s communications and eliminate the need to manually export data sets.

Product Updates

Product Updates

ScalePad-Microsoft Endpoint Manager Integration Available Now

Our Intune integration is available in beta — test drive it today and let us know what you think!

Product Updates

Communication Framework: How MSPs Can Conquer Post QBR Collaboration

With the QBR follow up being just as important as the meeting itself, communication and management best practices are the key to seeing continued success throughout the year.

Why Should We Sell Extended Warranties? We Aren’t Salespeople.

“My MSP needs to focus on keeping IT up and running rather than chasing sales.”

Technology Roadmaps: How to Power-Up Your MSP

By being able to store all the different projects and track their respective stages for a client, using a technology roadmap means that you no longer have to question if a project is happening. Instead, you get to determine when it will happen by being able to nurture ideas through their different stages.

Why Should My MSP Manage Software Assets with ScalePad?

“Sure, software is a vulnerability; that’s why we focus on security in conversations with clients. Our other tools take care of software. Why use ScalePad there too?”

The Four Ways Technical Account Managers Can Supercharge Your MSP

One of the reasons that most MSPs struggle with scaling their businesses is the complexity of their business models. In this MSP Minute, Denes breaks down the four ways that Technical Account Managers are key in reducing these complexities and how they will help you scale when hired into your team.

Is ScalePad the Right Tool for My MSP’s Asset Lifecycle Management?

“We already manage the lifecycle of our clients’ assets with a spreadsheet. How would ScalePad help my MSP?”

How to Avoid the One-size-fits-all Approach to QBRs

This may come as a surprise but not all QBRs should be created equally. By trying to apply the same uniform process to all of your clients, you’ll be faced with a never-ending loop of adjustments in order to create a repeatable QBR process. To avoid this, you can use client size, complexity and capacity to determine if an account qualifies for a low, medium or high touch QBR.

The 7 Red Flags to Look for Before You Lose a Client

It’s no secret that everybody hates losing a client. Maintaining client relationships can sometimes be a struggle, particularly with difficult clients. But what happens when the relationship breaks down and it's your MSP that is the one on the chopping block? We break down the seven reasons why clients switch their MSP and how to move forward from it.

The QBR Cheat Sheet: The Guide to Building a Better QBR Meeting Agenda

For many MSPs, QBRs are seen as a reactive process that only takes place whenever a client meeting is needed. Whether there’s a modernization project going on, something is broken or the client requested a meeting, it’s not uncommon for QBRs to be the default solution for any situation at hand. However, to increase client confidence and their perceived value from your QBRs, it’s best that they see this as a proactive process.

The True Cost of Slow Computers

Your clients are at risk of having their performance and efficiency compromised as a result of having assets that are degrading in their performance.

Does It Make Sense for Everyone in My MSP to Use ScalePad?

“My tech takes care of ScalePad. Why would the rest of my team need to use ScalePad?”

Why Did You Rebrand to ScalePad?

“You used to be called Warranty Master, which made sense, but I don’t understand what ScalePad means.”

Why Would I Share Reports Showing Assets At Risk With My Clients?

“If my clients see a report showing assets at risk, they will think we aren’t doing our job. Why would I send reports full of red flags to my clients?”

The True Cost of Slow Computers

Aside from being viewed as a time-waste and money-sink, slow computers can quickly create problems for your clients. In this MSP Minute, we’ll break down three of these problems and their effects on your MSP clients.

How Is Scalepad Different from My Other Tools?

“I already have a stack that helps me support my clients. Doesn’t ScalePad do pretty much what my other tools already cover?”

The QBR Cheat Sheet: The Three Critical Areas You Need to Assess

One of the easiest ways to avoid the headache and the analysis paralysis that usually takes place throughout the QBR process is by starting with a three-point assessment. Conducted internally on a monthly basis for each client, the purpose of a three-point assessment is to quickly give you a complete overview of your client environments.

Difficult MSP Clients: Is It Finally Time to Let Them Go?

Is salvaging a struggling relationship really worth your effort, or is it time to fire difficult clients? To help get client relationships on the right track, today’s MSP Minute dives into how Partners can have crucial conversations to overcome client challenges while ensuring their MSP’s growth.

The 4 MSP Time Bombs that Could Ruin Your Day

As a managed service provider, you want to be able to provide your clients with a great user experience and the best way to achieve that is through a risk-free environment. In this week’s video, we’ll show you how to defuse 4 types of MSP issues and prevent 50% of the reactionary work associated with your daily workflows

How Extended Warranties Can Help MSPs Create Happier Client Relationships

Chances are you can think of a time when one of your clients refused to replace aging hardware or renew a subscription in order to save money. Despite educating them on the risks of an aging asset and the business value of upgrading their mission-critical equipment, they still didn’t budge.

A 64% Chance of Device Failure? How to Easily Flip the Odds in Your Favor

Did you know that 64% of managed servers are out of warranty? To help turn this loss into a win, this week’s MSP Minute shares a 3-point plan for boosting your MSP’s success with Asset Lifecycle Management.

How Long Does It Take to Get a Quote for ScalePad Warranty Services?

“How long does it take to get quotes for ScalePad Warranty Services? Getting quotes for OEM warranties takes about a week and is a very convoluted, cobbled-together process. Is the process with ScalePad any different?”

How Does ScalePad Secure My Clients’ Data?

“I don’t know where my clients’ data is being stored or what ScalePad does with it. How can I ensure it is safe and secure?”

Are ScalePad Warranty Services Reliable?

“Who provides support for ScalePad Warranty Services? Is it a third-party maintenance provider or an OEM? How can I be sure that ScalePad’s service is on par with the standards my clients are accustomed to seeing from my technicians?”

My RMM Already Tracks Asset Data. Why Would I Need ScalePad?

“I already have an RMM that tracks my clients’ hardware and software data. It also helps me automate maintenance. If I’m already getting all of this from my RMM, why would I need ScalePad?”

Struggling with Indecisive Clients? Use This Easy Framework to Help Your Clients Make Better IT Decisions

Whether it’s a QBR gone awry or a proposal that fails to land the deal, communicating with clients can be challenging for a variety of reasons.

The Most Effective Ways to Prevent and Remove Ransomware

Ransomware, of course, is a type of malware (malicious software) which criminals use to extort money.

The Keys to Onboarding Clients for Your MSP

Building trust here is a big factor – and part of that is making sure that your onboarding practices are efficient and effective.

The Art of Effectively Offboarding Clients

Losing a client is never ideal. Whether they’ve been sold off, closed or moved to another provider, it’s easy and somewhat natural to feel blindsided and cheated – but this is never a good indicator of anything productive.

Just How Distributed Can Your MSP Be?

MSPs have to remain in all-hands-on-deck-mode and offer additional support as their clients ramp up and hone their work from home capabilities.

The Benefits of RMM

Today, Remote Monitoring and Management (or RMM for short) has provided the tools to help organizations be more proactive and, well, remote.

Should Your MSP Provide Hardware Support?

It can be quite confusing to try and understand how MSPs draw the line between services and break-fix hardware support, and if most MSPs are even providing real hardware support versus hardware replacement.

Product Updates

Warranty Master releases multi-factor authentication

We’ve built our MFA capability on top of industry-standard methods, which work seamlessly with all the leading MFA applications in market.

Product Updates

Product Updates

Warranty Master + ServiceNow: Better Together

Warranty Master will be unveiling this powerful new integration to 20,000+ attendees at ServiceNow Knowledge 2019 in Las Vegas, NV from May 7-9.

Product Updates

Product Updates

Scheduled reports for the win-win!

We’re continuing the trend of listening to our partners and delivering what could be the most Masterful feature we’ve ever built: Scheduled Reports!

Product Updates

Product Updates

Welcome Auvik warranty lookups!

Gone are the days of manually trying to find out when your Auvik devices are out of warranty. Warranty Master now does this for you... automatically!

Product Updates

Product Updates

Customize your asset aging policy with age-based reporting

You can now optionally set our reports to go red based on a device's warranty expiry date and its age.

Product Updates

Product Updates

Cisco Meraki integration is live

With our new Cisco Meraki integration we will now pull in your Meraki inventory and include the license end dates on our reports (along with the device age) so you can present to your customers a more complete package of their asset lifecycle world.

Product Updates

Product Updates

Introducing network devices: firewalls, WAPs, switches, printers and more

Yes, that’s right, you’re not hearing things, Warranty Master’s warranty lookups, updates and reporting are now available for firewalls, switches, WAPs, printers and other popular network devices.

Product Updates

Product Updates

Hello SyncroMSP warranty checks!

We’ve some good news to end the week and that is we have officially added SyncroMSP to our world-class automatic warranty lookup and reporting platform.

Product Updates

Product Updates

Datto RMM (AEM) two-way sync is here!

We’ve some good news to end the week and that is we have officially added SyncroMSP to our world-class automatic warranty lookup and reporting platform.

Product Updates

Product Updates

Your assets are now editable inside the Warranty Master app

We continuously work crazy hard to bring our Masterful warranty dates to as many devices as possible. For those rare cases where we can’t get you your dates, we now have something for you: The ability to manually enter the key fields directly within our app!

Product Updates

Product Updates

GDPR compliance is on the horizon...

Data privacy and security are very important for Warranty Master and we have always believed in a “Privacy First” approach. We just wanted to let you know that we’ve been working to ensure our GDPR compliance by May 25th, 2018.

Product Updates

Product Updates

OS reporting updates for all and two-way sync for Kaseya BMS and P9

Today we released an update to our beloved OS reporting features and you’re going to love it: OS Ending Soon!

Product Updates

Product Updates

Hello to RG System's RG Supervision, Naverisk and Manage Engine Desktop Central!

We're happy to announce we’ve added support for 3 new RMMs which are now live in our app. This means we can now do our Masterful automatic warranty lookups on even more of your favorite tools.

Product Updates

Product Updates

Kaseya VSA two-way sync is here!

We now officially support two-way sync feature with Kaseya VSA.

Product Updates

Product Updates

Feature release Wednesday: settings, issues, terms...

It’s holiday season and I’m happy to share with you a few cool new features we’ve released to help you on the road to #Mastery. Without further ado, let’s go:

Product Updates

Product Updates

Pulseway, Kaseya BMS and LabTech/Automate 12

We now support Pulseway RMM, Kaseya BMS (Vorex), and ConnectWise Automate 12

Product Updates

Product Updates

Introducing multiple user logins

Multi-user login isn’t coming soon… it’s here! We’re pleased to announce that you can now create multiple users for your Warranty Master account!

Product Updates

Product Updates

AVG Managed Workplace, here we come!

Warranty Master now officially supports a direct integration with AVG Managed Workplace by Avast (previously known as LPI Level Platforms).

Product Updates

Product Updates

Hello Atera warranty lookups and reporting!

Warranty Master now officially supports a direct integration with Atera

Product Updates

Product Updates

IT Glue and Warranty Master sync... YES!

Yes! We’ve just released direct support for the ridiculously popular IT Glue!

Product Updates

Product Updates

Panorama9 warranty lookups launched!

Today we’re thrilled to officially announce the general availability of our integration to Panorama9!

Product Updates

Product Updates

Welcome Continuum RMM warranty lookups and reporting!

Our Masterful warranty lookups and reporting for Continuum have arrived!

Product Updates

Product Updates

Welcome NinjaRMM warranty lookups!

Today we welcome NinjaRMM to our world-class automatic warranty lookup and reporting platform!

Product Updates

Product Updates

Welcome AEM warranty lookups!

Today we welcome AEM (Autotask Endpoint Management) to our world-class automatic warranty lookup and reporting platform!

Product Updates

Product Updates

OS reporting for all + LabTech update

We're thrilled to announce that we have OS reporting for all!

Product Updates

Product Updates

MAXfocus Integration: Yes, ma'am!

Fresh off the heels of our LabTech Integration announcement a whopping 12 days ago, we’re back with another ground-breaking integration for all of our LogicNow MAXfocus partners.

Product Updates

Product Updates

LabTech integration: lift off

We’re proud to announce that after some powerful months of deep development, our blazing LabTech integration and plugin is now live

Product Updates

Product Updates

Welcome Kaseya, N-Central/N-Able and more features

Today is a big day for Warranty Master as we have officially doubled our integrations by adding support for both Kaseya and N-Central

Product Updates

Product Updates

Duplicate device detection for ConnectWise/Autotask

Hasta la vista, duplicates. Automatic duplicate device detection is here!

Product Updates

Product Updates

Improved ConnectWise sync

ConnectWise users can now select which configurations we should pick up in our sync by selecting the company statuses/types and configuration statuses/types they have setup.

Product Updates

Product Updates

Welcome, Autotask

We are super excited to announce to those who have been patiently awaiting our Autotask integration that the time has come!

Product Updates

Product Updates

Introducing Free Edition

That's right, You can now try out Warranty Master absolutely free. Connect your integrations, perform instant warranty lookups, and much more. No credit card required.

Product Updates

Product Updates

Customer reporting, oh yeah.

Since our launch, one of the most dreamed-of features has been for powerful customer reporting to help drive compliance to warranty standards.

Product Updates

Product Updates

CSV export your devices

Now you are able to pre-filter and sort your device list, then with the click of a button export the entire set of matching devices to your spreadsheet editor of choice, such as Excel.

Product Updates

Product Updates

We now support LogMeIn Central!

Today we welcome LogMeIn Central to our world-class automatic warranty lookup and reporting platform!

Product Updates

Warranty Master has changed its name to ScalePad! Watch our announcement video.