Cognition360 turns ConnectWise PSA ticket data into 130+ operational and financial reports — so you know which agreements, clients, and service lines are actually making money, and where to course-correct before it compounds.
THE GAP
ConnectWise stores the operating truth, but its native reporting rarely turns that data into strategic decisions. Cognition360 gives ConnectWise MSPs day-one financial and operational visibility, with drill-down from summary to root cause and benchmarks drawn from real MSP data.
PROFITABILITY · CAPACITY · BENCHMARKS
Cognition360 shows where margin is leaking, where capacity is strained, and how your MSP compares against the rest of the market.
01
Agreement, project, and customer profitability all roll up into one reporting layer, with drill-down to the tickets, time entries, and line items causing the problem.
02
Utilization, realization, labor overages, and technician efficiency make hiring, pricing, and agreement decisions more concrete than gut feel ever can.
03
Cognition360 compares your business against a wide operational dataset so goal-setting and course correction start from evidence, not vendor assumptions.
MODULES
Use these pages to orient ConnectWise MSPs around the decisions Cognition360 supports: reporting, trends, operations, profitability, and leadership metrics.
Module
01
Track the operational and financial KPIs that matter most for ConnectWise MSP leadership, from profitability to capacity to benchmarks.
Module
02
Analyze service delivery, technician utilization, ticket lifecycle, common issues, and capacity so MSP operations can scale with evidence.
Module
03
Analyze client, agreement, project, service, labor, and agreement-product profitability so leaders can see where money is made or lost.
Module
04
Use 130+ Power BI reports built for ConnectWise Manage to analyze agreements, customers, projects, finance, sales, and service delivery.
Module
05
Compare point-in-time results with historical performance so leaders can spot patterns before they become expensive surprises.
BEFORE YOU BOOK A DEMO
You need ConnectWise Manage PSA, a Microsoft Power BI license per user, and an MSP mature enough for profitability visibility to change the business. If your stack does not include ConnectWise, we should point you to the right tool instead of pretending this one fits.
PARTNER VOICE
“12% increase in profitability in one year.”
Turn your ConnectWise data into decisions
If ConnectWise is already your operational spine, Cognition360 gives you the reporting layer to make better decisions with it.
FAQ
Answers to common questions from MSP teams evaluating Cognition360.
