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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

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Read the room: How to simplify tech conversations
Guide
April 10, 2024

Read the room: How to simplify tech conversations

ScalePad CSCustomer Success
Evan Pappas
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What metrics matter to your clients and how to share them
Guide
March 18, 2024

What metrics matter to your clients and how to share them

ScalePad CSCustomer Success
Evan Pappas
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IT Asset Management Guide ITAM
Guide
July 5, 2023

The Definitive IT Asset Management (ITAM) Guide

ScalePad CSCustomer SuccessAsset Lifecycle
Evan Pappas
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The-pandemic-pivot
Article
December 14, 2022

The Pandemic Pivot: How COVID Policies Evolved Managed Services

ScalePad CSGrowth
ScalePad
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Avoid IT emergencies by planning ahead with clients
Article
November 10, 2022

Avoid IT emergencies by planning ahead with clients

ScalePad CSCustomer Success
Evan Pappas
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Keep the least tech-savvy clients engaged with your MSPs service
Article
October 20, 2022

Keep the least tech-savvy clients engaged with your MSP's service

ScalePad CSCustomer Success
Evan Pappas
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5-Best-Practices-for-MSPs-to-plan-their-QBR-Meeting
Guide
September 26, 2022

5 best practices for MSPs to plan their QBR meeting

ScalePad CSCustomer SuccessQBRs
ScalePad
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Why-MSPs-Need-To-Join-The-Canadian-Digital-Adoption-Program
Article
September 26, 2022

Why MSPs need to join the Canadian Digital Adoption Program

ScalePad CSGrowth
Evan Pappas
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5-ways-to-nail-the-QBR-presentation
Article
September 26, 2022

5 ways to nail a QBR presentation

ScalePad CSCustomer SuccessQBRs
Evan Pappas
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The-Strategic-QBR-Process-How-to-Achieve-Shared-Accountability
Guide
September 26, 2022

The strategic QBR process: How to achieve shared accountability

ScalePad CSCustomer SuccessQBRs
ScalePad
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The-Action-Plan-for-MSP-Quarterly-Business-Reviews
Guide
September 26, 2022

The action plan for MSP quarterly business reviews (QBR)

ScalePad CSCustomer SuccessQBRs
ScalePad
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