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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

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Understanding Customer Success: A New Era for MSPs
Article
July 24, 2025

Understanding Customer Success: A New Era for MSPs

Lifecycle ManagerCustomer SuccessGrowth
Evan Pappas
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The-pandemic-pivot
Article
December 14, 2022

The Pandemic Pivot: How COVID Policies Evolved Managed Services

Lifecycle ManagerGrowth
ScalePad
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Why-MSPs-Need-To-Join-The-Canadian-Digital-Adoption-Program
Article
September 26, 2022

Why MSPs need to join the Canadian Digital Adoption Program

Lifecycle ManagerGrowth
Evan Pappas
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Green gradient infographic with colorful stacked bars and labels reading AI Apps Used and Departments on the front, conveying usage metrics.
Article
April 28, 2026

SaaS Management: Uncover SaaS Waste, Shadow IT, and AI Usage

Lifecycle ManagerGrowthAsset Lifecycle
ScalePad
Product Team
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