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SmileBack CSAT integration
ConnectWiseCSAT
SmileBack CSAT + ScalePad Platform
Customer satisfaction feedback tool integrated with PSA platforms enabling MSPs to measure client sentiment and collect ratings after each ticket.
Overview
About SmileBack CSAT
SmileBack CSAT
Customer satisfaction feedback tool integrated with PSA platforms enabling MSPs to measure client sentiment and collect ratings after each ticket.
ConnectWise
ConnectWise is a leading software provider for MSPs offering integrated business management, remote monitoring, support, and cybersecurity solutions. Founded in 1982 and acquired by Thoma Bravo in 2019, it serves 12,600+ organizations worldwide.
BrightGaugeBrightGauge helps MSPs turn data into clear dashboards and reports. It provides real-time visibility into service, operations, and business performance. MSPs use it to track KPIs, make better decisions, and demonstrate value to clients.ConnectWise AutomateConnectWise Automate is an agent-based monitoring and automation tool for MSPs managing client IT environments. It supports customizable monitors and alerting, Windows patch approval workflows, remote support, and script-driven remediation to standardize service and speed issue resolution.ConnectWise BCDRBusiness continuity and disaster recovery solution for MSPs offering hybrid backup, cloud storage, and instant server virtualization capabilities.SmileBack CSAT support
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