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Operate & Automate · Workflow

Critical Ticket Triage

Find stale priority-one tickets and prepare reviewed action items for unresolved client-impacting issues.

Lifecycle Manager
Requires MCP2 tools

Needs an LLM client connected to ScalePad MCP — Claude Desktop, Cursor, Windsurf or similar. Without it the assistant cannot call the recipe's tools.list_tickets, create_action_item

User prompt

1 input to fill
Show all open Priority 1 tickets for [CLIENT NAME] with no assigned owner. Group by category: network, backup, identity, endpoint. Create action items in the roadmap for anything open more than 7 days and assign to me.

Overview

This workflow is intended to identify urgent tickets without clear ownership and convert unresolved issues into accountable follow-up.

When to use

Use it during escalation review or before client communication when priority-one work may be stalled.

How to use

  1. 1.Copy the prompt from the action panel.
  2. 2.Replace [Client Name] and any bracketed inputs with the client or review details.
  3. 3.Run the prompt in an assistant connected to ScalePad MCP.
  4. 4.Review and confirm any creates or updates before records change in Lifecycle Manager.

Expected output

  • Open priority-one tickets grouped by category.
  • Items without ownership or movement.
  • Draft action items for review.

Recipes are starting points. Adapt them to your environment and validate the output before putting one into practice.

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