Session 1
How to Elevate the Client Experience
Learn how to make the most of strategy features in Lifecycle Manager and turn everyday client touchpoints into a stronger MSP experience.
Learning Series
ScalePad Masterclass
A curated archive of ScaleUp and Masterclass recordings for MSP leaders improving client conversations, services, operations, and risk management.
Lifecycle ManagerBackup RadarControlMapCognition360
What You’ll Get
Here’s what you can expect.
A curated archive of ScaleUp and Masterclass recordings for MSP leaders improving client conversations, services, operations, and risk management.
- ✓Make client conversations more strategicUse QBR, asset lifecycle, and customer success sessions to turn routine reviews into business conversations.
- ✓Package services with clearer valueLearn how successful MSPs connect technical services to revenue, retention, and client outcomes.
- ✓Spot operational and security risks earlierBrowse sessions on backups, compliance, data, and the practical systems behind a stronger MSP stack.
Curriculum
Watch the path.
10 videos
Session 2
The Anatomy of a QBR
Darrin LeBlanc and Luis Giraldo unpack the structure, preparation, and client value behind a successful quarterly business review.
Session 3
Growing the Non-Technical Side of an MSP
A ScaleUp session on why client experience, not just technical delivery, drives durable MSP growth.
Session 4
Applying Asset Lifecycle Management in QBRs to Elevate the Client Experience
Two MSP professionals show how asset lifecycle management can make QBRs more concrete, strategic, and useful for clients.
Session 5
Become Service Savvy
Learn how MSPs can create revenue opportunities with IT Asset Disposal, Workstation Assurance, and Warranties in Lifecycle Manager.
Session 6
Early Detection for Backup Disasters
Part of the IT Hero Utility Belt recording set, focused on catching backup issues before they become client-impacting problems.
Session 7
Leading Clients Through the Asset Lifecycle
A practical session on helping clients make better decisions across the full asset lifecycle.
Session 8
Exploring the Cybersecurity Compliance Landscape
A ScaleUp recording on the cybersecurity and compliance realities MSPs need to account for in their service stack.
Session 9
Mining Insights in ConnectWise Data
A recording about turning ConnectWise data into more useful business intelligence for MSP operations.
Session 10
MSP Services in One Neat Package
A ScaleUp session on packaging MSP services so clients can understand the value of the tools in their technology stack.