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Product Updates

Release notes, product improvements, integrations, and platform work from across ScalePad.

100 updates
Lifecycle Manager brand hero banner on a green gradient background, with the logo and the slogan; includes a cropped screenshot of the
FeatureProductMay 15, 2026

New in Lifecycle Manager Pro: Assessments Are Now Available Across Every Client

For MSPs, assessments are one of the fastest ways to uncover risk, identify project opportunities, prove progress over time and drive strategic client conversations.

Lifecycle ManagerCustomer Success
Green hero banner featuring the Lifecycle Manager logo with partner logos HALO PSA, Autotask, and SmileBack; center shows a CSAT dashboard
FeatureProductApr 24, 2026

New Lifecycle Manager CSAT Integrations: SmileBack, Autotask, & Halo

MSPs already have plenty of signals that suggest how a client feels—aging hardware, recurring issues, slower-than-average ticket resolution, and more. But those signals don’t tell the full story.

Lifecycle ManagerCustomer Success
Deliverables Launch Blog Header
FeatureProductJan 29, 2026

Own the QBR with the new Deliverables in Lifecycle Manager X

QBRs and strategic reviews should be the moment you elevate the conversation. They are your opportunity to align on goals, show progress, and agree on what comes next.

Lifecycle ManagerCustomer Success
Lifecycle Manager X Launch Banner
FeatureProductAug 26, 2025

The First Customer Success Platform for MSPs Is Here

The MSP industry has come a long way from the early days of break-fix. What started as a reactive, service-driven model has evolved into a more proactive and strategic discipline.

Lifecycle ManagerCustomer Success
Cognition360 Oct 2024 Updated Reports
EnhancementProductOct 1, 2024

Cognition360 Oct 2024 Updated Reports

Cognition360 has released enhancements to five reports that provide your MSP with improved analysis of your operations and financial measures, including four of our core reports.

Cognition360Customer Success
ScalePad adds Microsoft Surface PCs to its Assurance Service
FeatureProductApr 2, 2024

ScalePad adds Microsoft Surface PCs to its Assurance Service

ScalePad now supports Microsoft Surface PCs as part of its Workstation Assurance extended warranty service inside Lifecycle Manager for US-based Partners.

Lifecycle ManagerCustomer Success
Personalize Client Engagements with Customizable Hardware Reports
EnhancementProductDec 13, 2023

Personalize Client Engagements with Customizable Hardware Reports

Making informed IT investment decisions can be challenging for any business, so MSPs need to know their clients to help them make the right call.

Lifecycle ManagerCustomer Success