You know how some industry events feel like background noise you endure while checking your email? Well, ScalePad’s Ignition virtual event wasn’t that. It felt more like catching up with smart, motivated people over dinner—if dinner also came with product announcements, big ideas, and awards. Let’s break it down.
The main message from ScalePad was loud and clear: customer success is the engine that keeps MSPs running strong. We showed off how we’ll help you deliver value with a mix of methodology, education, and smart products—and we’re not stopping there.
As part of our commitment to MSP growth, ScalePad is releasing the 2025 MSP Trends Report — a deep dive into what’s shaping the industry this year based on feedback collected in our survey of over 1,300 MSPs.
The takeaway? If you’re not thinking about how to put your clients front and center, you’re doing it wrong. Happy (and successful) clients lead to long-term partnerships, and in this industry, those relationships are gold. With tools, guidance, and data-driven insights like these, ScalePad is setting MSPs up to stay ahead of the curve.
Chris Day, our CEO, took the stage (well, his virtual stage) to talk about what’s next for MSPs. His prediction? Managing risk is going to be the name of the game in 2025.
It makes sense. Between cybersecurity threats, compliance pressures, and keeping clients happy, MSPs have a lot on their plates. But with ScalePad’s platform, the idea is to stay ahead of the curve—address challenges before they become disasters and keep your competitive edge sharp.
One of the highlights of the event was the partner panel featuring three top MSP leaders:
They shared refreshingly practical insights from their businesses. Here’s the gist:
It was a good reminder that success in this business isn’t about overcomplicating things—it’s about nailing the basics and doing them consistently well.
Now, let’s talk shop. ScalePad’s product team laid out what’s coming in 2025, and there’s a lot to get excited about:
It’s clear ScalePad isn’t just keeping up—we’re actively pushing the boundaries of what MSPs can do to support your clients.
Of course, no good event is complete without a moment to recognize excellence. ScalePad handed out awards to some standout partners, including:
Big kudos to all the winners—they’re setting the bar high for what great MSP work looks like.
If you didn’t catch the live event, don’t worry. You can still watch the full recording. It’s worth a look, especially if you want to be ready for what’s next in the MSP world.
All in all, Ignition was packed with valuable insights, practical advice, product news and more. Whether it’s managing risk, delivering exceptional customer success, or leveraging ScalePad’s tools to work smarter, the event made one thing clear: there’s a lot to look forward to in 2025.
So, what’s your next move?
