Weekly Live Stream Podcast
A weekly live stream podcast with ScalePad's Luis Giraldo.
Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.
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A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.
Past Episodes
93 episodes
Episode 81
Dec 13, 2025 · Daniel Mitchell, MIP Global
Daniel Mitchell discusses his journey from running Alt-tech MSP to launching MIP Global, a separate managed intelligence provider focused exclusively on AI consultancy. The conversation reveals the harsh reality that 95% of AI implementations fail, largely because businesses lack documented processes and proper user adoption strategies. Mitchell emphasizes…
Episode 80
Nov 15, 2025 · Hartland Ross, The Host Broker
Hartland Ross from The Host Broker joins MSP Confidential to cut through M&A folklore and tell you what buyers actually pay for. We unpack adjusted EBITDA vs true cash flow, recurring gross margin, contract quality, logo concentration, PSA hygiene, and the myths that sink deals. You’ll hear real tactics to make your MSP easier to underwrite and faster to…
Episode 79
Sep 13, 2025 · Dustin Bonn, Marco Technologies
Dustin Bonn, VP of IT Operations at Marco Technologies, argues that an MSP's most critical KPI is how early they're involved in client business decisions — not ticket volume or response times. He shares how Marco pivoted from transactional service delivery to strategic client engagement by embedding vCIO services into every…
Episode 78
Sep 6, 2025 · Dor Eisner, Guardz
AI is changing how MSPs defend clients, deliver value, and scale their operations. In this week's livestream, I chat with Dor Eisner, co-founder and CEO of Guardz, to explore how MSPs can cut through the noise and turn AI from hype into a practical advantage.
Episode 77
Aug 30, 2025 · Mike Psenka, Moovila
This week, I chat with Mike Psenka, CEO of Moovila, about one of the critical engines of MSP trust: project delivery.
Episode 76
Aug 16, 2025 · Michael George, Syncro · Kristen Costagliola, Syncro
I’ll be talking with Michael George and Kristen Costagliola, CEO and CTO of Syncro, about what it really takes to lead in an industry that never stops changing. Both have experience navigating major shifts—economic, technical, and organizational—and bring a perspective MSPs don’t hear often enough. We’ll dig into what it means to build a team and a…
Episode 75
Aug 9, 2025 · John Pagliuca, N-able
John Pagliuca, CEO of @N-able joined @goscalepad's Luis Giraldo fresh off N-able's 2025 Q2 earnings call for one of the most direct conversations about MSP business fundamentals you'll find anywhere.
Episode 74
Jun 21, 2025 · Ryan Grimes, My IT Indy
This week on MSP Confidential, I'm chatting with my longtime friend Ryan Grimes for an open and honest conversation about building lasting client relationships.
Episode 73
Jun 14, 2025 · Marissa Maldonado, Proda Technology
How does positivity shape outcomes in a world full of tickets, SLAs, and tech fires?
Episode 72
Jun 7, 2025 · Beth Leonard, R3
This week, I'm thrilled to welcome Beth Leonard to MSP Confidential! We met during the Halo 2024 conference last September at the McLaren Technology Centre in Woking, UK. Before long, we were deep into philosophical conversation about all things MSP, operations, and more.
Episode 71
May 10, 2025 · Dan Wensley, GTIA
Dan Wensley has always believed this channel is powered by its people. As the new CEO of GTIA, he’s putting that belief into action. This week on MSP Confidential, Dan joins me to share how he’s rethinking what an industry association should actually do for its members.
Episode 70
Apr 26, 2025 · Henry Timm, Phantom Technology Solutions
I welcome Henry Timm to MSP Confidential this week. While we're together at a conference in Dallas, I thought I'd get his thoughts on "conference going", seeing as he is the ultimate pro. He's developed tactics for ensuring he gets the most of his travels, and his advice will be epic.
