A weekly live stream podcast with ScalePad's Luis Giraldo.
Luis sits down with MSP operators, channel leaders, and industry insiders for candid conversations about growth, leadership, client value, service delivery, finance, and the pressure points MSPs rarely talk through in public.
A quick intro to the series, why Luis hosts it, and what MSP leaders can expect from the weekly conversations.
Past Episodes
Watch the archive.
93 episodes
Episode 45
Succeeding in the Law Vertical — with Jim Turner
Sep 14, 2024 · Jim Turner, Hilltop Consultants
Working closely with law firms for over 25 years, Jim must have figured out a thing or two about engaging them successfully. The stereotype of what it's like for MSPs to work with lawyers is, well, not great. I'd love to be proven wrong!
Episode 44
Spicy Monday Rundown — with Kyle Christensen
Sep 7, 2024 · Kyle Christensen, Empath
I'm kind of stoked to welcome Kyle Christensen to MSP Confidential again. He's been a tear with his Spicy Monday posts, and so many of these hot takes deserve a conversation.
Episode 43
Is Security Posture Management a Hot Potato? — with Zach Kromkowski
Aug 31, 2024 · Zach Kromkowski, Senteon
CaaS, SPM, CSPM, SIEM, SOAR, GRC, IAM, MDR, XDR, NDR, DLP...the list of acronyms goes on and on. This week, I'm thrilled to have Zach Kromkowski of Senteon join me for a timely discussion on whether Security Posture Management is a bit of a hot potato...and what to do about it.
Episode 42
MSP Confidential: Katherine Gray of Warren Averett Technology Group
Aug 24, 2024 · Katherine Gray, Warren Averett Technology Group
From helpdesk technician to network analyst, business analyst, and beyond, I'm excited to welcome Katherine to the livestream this Friday; come join the conversation!
Episode 41
MSP Confidential: Paul Riedl, CEO of River Run
Aug 10, 2024 · Paul Riedl, River Run
I'm excited to have Paul Riedl, CEO of River Run, on the livestream. I'm looking forward to getting into a variety of topics from metrics, growth, sales playbooks, and perhaps get into the parallels between waterskiing and running an MSP!
Episode 40
MSP Confidential: Kevin Lancaster, CEO of Channel Program
Aug 3, 2024 · Kevin Lancaster, Channel Program
I've had the pleasure of knowing and working with Kevin Lancaster for many years now. From the wildly viral IDAgent offering (acquired by Kaseya) to tech investor and now CEO at Channel Program, I'm keen to dig into his history, mindset, and some of the metadata of top-performing MSPs.
Episode 39
MSP Confidential: vCIO...Have we been doing it all wrong?—with Kris Jensen
Jul 27, 2024 · Kris Jensen, Fortium Partners
This week, I welcome Kris Jensen to the livestream. Kris is a fractional CIO working primarily in the enterprise but collaborating deeply with MSPs. There are many fascinating—and unique—areas of delivering the CIO role to enterprise, but it made me wonder...Have MSPs been doing vCIO all wrong?
Episode 38
MSP Confidential: Alykhan Jetha, CEO of Marketcircle
Jul 20, 2024 · Alykhan Jetha, Marketcircle
I'm positively giddy to welcome Alykhan Jetha—or AJ, as we all know him—to the livestream.
Episode 37
MSP Confidential: Mid-Year Trends and ChannelCon—with Carolyn April of CompTIA
Jul 13, 2024 · Carolyn April, GTIA
@comptiaexplore delivers some of the deepest and most significant data for the MSP industry, and I'm thrilled to have Carolyn April join the stream this week to discuss a mid-year trends update.
Episode 36
MSP Confidential: Marketing Things and Non-Things—with Aaron Hayes
Jul 6, 2024 · Aaron Hayes, Aabyss
Aaron Hayes of Aabyss is on the stream this week! Recently, Aaron and I joked about some of the marketing blunders our beloved industry often repeats with each new generation or cohort of MSPs, so I invited him in for a chat!
Episode 35
MSP Confidential: Innovate Follow-Up on Data, NLP, and AI—with Frank Branch
Jun 29, 2024 · Frank Branch, ScalePad
Frank Branch, our MLIS, BAS, Data & AI Engineering Manager at ScalePad, joins me on this special episode of MSP Confidential to follow up on the ScalePad Innovate virtual event. Chris Day and Adam Hert exposed some of these topics at a high level during the event, and I'm keen to have a discussion with Frank below the surface on topics like machine…
Episode 34
MSP Confidential: Nathan Taylor of Sourcepass
Jun 22, 2024 · Nathan Taylor, Sourcepass
I'm excited to welcome Nathan to the stream this week. We first met on the Pax8 advisory council in early 2020 and have continued our conversations ever since.