VANCOUVER, BC, Canada (June 15, 2026) —ScalePad today launched ScalePad Copilot in open beta, a response-and-task-based AI teammate built directly into Lifecycle Manager.
MSPs have no shortage of information—between asset data, lifecycle insights, assessments, and customer planning tools. The challenge is turning those insights into action. Siloed data, disconnected workflows, and AI tools that lack operational context often get in the way.
Unlike generic AI tools, Copilot already understands the customer data and workflows living within Lifecycle Manager. This allows it to surface priorities, make relevant recommendations, and help MSPs create follow-up actions through simple, natural language conversations. Copilot helps move work forward, while leaving MSPs in control of reviews, approvals, and final decisions.
"MSPs don't have a visibility problem — they have an execution problem," said Chris Day, Founder and CEO of ScalePad. "Most AI tools stop at telling you what's wrong. ScalePad Copilot takes the next step by helping MSPs create the tasks, plans, and follow-ups that keep client work moving forward. Ask it, and it acts. That's what it means to turn insight into action."
ScalePad Copilot is designed to handle the heavy lifting of preparation and analysis, helping MSPs spend less time gathering information and more time delivering value to clients.
Today, MSPs can use Copilot to:
- Prepare QBRs with customer-ready summaries, lifecycle insights, risks, opportunities, and recommendations.
- Generate strategic meeting talking points based on customer data and activity.
- Instantly summarize customer environments, surfacing key risks and opportunities.
- Turn recommendations into action by creating initiatives and remediation tasks from planning discussions.
"The value of AI isn't generating another answer — it's understanding operational context and helping teams take meaningful action," said Brandon Peterson, Chief Technology Officer at ScalePad. "Because Copilot is built directly into Lifecycle Manager, it understands customer environments, lifecycle risks, and operational workflows. That context is what makes automation useful."
One AI Teammate Across the ScalePad Ecosystem
The launch of Copilot in Lifecycle Manager builds on ScalePad’s growing investment in AI, building on recent AI innovations introduced in ControlMap.
Today, Copilot can draw information from across the ScalePad ecosystem, helping MSPs bring together lifecycle data, compliance insights, client planning information, and other operational context. By combining connected data with conversational interactions, Copilot can help MSPs move through complex, multi-step workflows more efficiently. This enables more informed recommendations, more relevant actions, and a more complete view of client environments.
As ScalePad's AI capabilities evolve, MSPs will be able to work more seamlessly across ScalePad tools and workflows, without losing context or starting from scratch.
ScalePad Copilot is now available in open beta within Lifecycle Manager. MSPs will receive unlimited credits for the first three months, with general availability planned for September 2026.
Lifecycle Manager partners can learn more at scalepad.com/lifecycle-manager/copilot.
About ScalePad:
ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Our platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.
Media Contact:
Brittany McDougall
media@scalepad.com
(604) 334-8986
