Customer Success Automation
Reduce manual initiative and customer success planning work with calendar sync, ticket context, deliverable controls, and cleaner planning handoffs.
Building in the open
See where we're headed. Explore what we're building now, what's coming next, and what we've recently delivered. All shaped by feedback from our partners.
Theme
Built with our partners, for what's next. Our roadmap reflects the challenges, opportunities, and ideas shared by the MSPs we work with every day.
In progress
Upcoming
Live
Status
Browse active, upcoming, and recently shipped work across the ScalePad platform.
In progress
Active work that is currently being built.
Reduce manual initiative and customer success planning work with calendar sync, ticket context, deliverable controls, and cleaner planning handoffs.
Add operational partner integrations for RMM, marketplace, and procurement workflows.
Integration with agentic automation platforms for automation of customer success.
Expanded capabilities including SaaS Management, Alignment, and more to help MSPs walk into the next strategy session prepared.
Upcoming
Planned work that is queued for a future release.
Broaden backup data ingestion, provider coverage, and API workflows for richer monitoring and reporting.
Surface clearer backup state, comments, dashboard signals, and report-ready insights for partner and client conversations.
Reduce manual backup operations with better ticketing, scheduling, lifecycle matching, and workflow controls.
Expand endpoint security and protection vendor coverage across Lifecycle Manager and the ScalePad Platform integration layer.
Strengthen ControlMap program operations with framework content, custom assessments, vendor review flows, and role controls.
Improve Quoter list management and quote configuration controls for faster quote operations.
Live
Recently released work now available to partners.
Connect partner and client feedback signals into the ScalePad Platform integration ecosystem.
Connect awareness training and risk signals into Lifecycle Manager so client security posture is easier to track and act on.
Bring endpoint, identity, cyber warranty, and security score signals into the platform for cleaner client risk conversations.
Bring Halo context into quoting workflows so service board, inventory, and customer site details are easier to act on.
ScalePad Platform
See how ScalePad helps MSPs standardize client work, reporting, risk, and growth workflows.