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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

114 articles
AllBackup RadarCognition360ControlMapLifecycle ManagerQuoter

114 posts

All Posts

The-Strategic-QBR-Process-How-to-Achieve-Shared-Accountability
Guide
September 26, 2022

The strategic QBR process: How to achieve shared accountability

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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The-Action-Plan-for-MSP-Quarterly-Business-Reviews
Guide
September 26, 2022

The action plan for MSP quarterly business reviews (QBR)

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.
Guide
July 21, 2022

A Quoter Guide To Merge Fields

QuoterQuoting
Scott Bauer
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MSP Trends Report: See What’s Driving Growth in 2026
Featured
January 29, 2026

MSP Trends Report: See What’s Driving Growth in 2026

See how top-performing MSPs grow revenue, drive customer success, and scale operations — backed by data from 1,100+ peers. Read the 2026 MSP Trends Report to learn more.

Customer SuccessGrowth
Mike Vipond
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Green gradient infographic with colorful stacked bars and labels reading AI Apps Used and Departments on the front, conveying usage metrics.
Article
April 28, 2026

SaaS Management: Uncover SaaS Waste, Shadow IT, and AI Usage

Lifecycle ManagerGrowthAsset Lifecycle
ScalePad
Product Team
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A headshot of new ScalePad CEO, Chris Day, with text "Welcoming our new CEO Chris Day: Founder and CEO".
Article
September 3, 2024

Letter to our Partners from Founder and new CEO Chris Day

Leadership
Chris Day
Founder and CEO
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