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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

121 articles

All Backup Radar Cognition360 ControlMap Lifecycle Manager Quoter

121 posts

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Backup management leads to scaleability

Improving backup management for MSP: The secret to scalability

Backup RadarBackup

Client relationship and backup monitoring

Build stronger client relationships through backup monitoring

Backup RadarBackup

Backup compliance, backup monitoring, backup radar, automation,

Backup compliance: Everything MSPs need to know

Backup RadarBackupCompliance

Handshake showing just two hands from the wrists, representing relationship-building with an MSP's B2B clients.

8 Steps to Building Better B2B Relationships

QuoterGrowthQuoting

Backup Radar, Time saved, client communication, automation

Backup for MSPs: Manual Monitoring—Death by 1,000 Cuts

Backup RadarBackup

Shining drawn graphic yellow gear icon connected to a three-way splitting process under it, with the right and left nodes represented by

Top 6 CRM integrations to use with Quoter

QuoterCustomer SuccessGrowth

How MSPs make the client onboarding process easy

How MSPs make the client onboarding process easy

Backup RadarCustomer Success

The-pandemic-pivot

December 14, 2022

The Pandemic Pivot: How COVID Policies Evolved Managed Services

Lifecycle ManagerGrowth

Two overlapping yellow leaves inside a large drawn gear, representing smooth growth from standard operating procedures for MSPs.

November 15, 2022

Hiring New Sales Staff? Reduce Ramp Time With These 3 Standard Operating Procedures (SOPs)

Avoid IT emergencies by planning ahead with clients

November 10, 2022

Avoid IT emergencies by planning ahead with clients

Lifecycle ManagerCustomer Success

MSP automation

November 9, 2022

MSP Automation: 5 MSPs Share Real-World Lessons on Automating for Growth

QuoterGrowthQuoting

Smiling cartoon character with a collared white polo shirt and a pith helmet waving a celebration cracker while sitting in front of a

November 3, 2022

Remote & Hybrid Work Has Permanently Changed The Way We Sell B2B

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