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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

114 articles
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114 posts

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Why you need a Data Protection Strategy - yesterday
Article
May 24, 2024

Why you need a Data Protection Strategy - yesterday

Backup RadarBackupSecurity
Evan Pappas
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Preparing your MSP for a cyber security audit
Article
May 1, 2024

Preparing your MSP for a cyber security audit

ControlMapComplianceSecurity
Evan Pappas
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How to build a culture of compliance with the right tools
Guide
May 1, 2024

How to build a culture of compliance with the right tools

ControlMapCompliance
Evan Pappas
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How to mitigate security risks with compliance
Guide
May 1, 2024

How to mitigate security risks with compliance

ControlMapCompliance
Evan Pappas
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A hand holding a golden first-place trophy representing an MSP's winning line of questions to customers.
Article
April 18, 2024

Supercharge Your Quote-to-Cash Process by Asking These 7 Customer Questions

QuoterGrowthQuoting
Scott Bauer
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The true cost of slow computers
Article
April 17, 2024

The true cost of slow computers

Lifecycle ManagerCustomer Success
Evan Pappas
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Read the room: How to simplify tech conversations
Guide
April 10, 2024

Read the room: How to simplify tech conversations

Lifecycle ManagerCustomer Success
Evan Pappas
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Yellow toolbox containing a wrench and a slotted screwdriver, representing a box of Sales Operations tools for a MSP.
Article
April 8, 2024

Thinking of Quoter as the Sales Ops role in your business

QuoterGrowthQuoting
Scott Bauer
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Top 10 frameworks MSPs use to generate recurring revenue
Article
March 26, 2024

Top 10 frameworks MSPs use to generate recurring revenue

ControlMapSecurityCompliance
Evan Pappas
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Four pricing strategies MSPs should consider for compliance as a service
Article
March 26, 2024

Four pricing strategies MSPs should consider for compliance as a service

ControlMapComplianceSecurity
Evan Pappas
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Person's head with three dollar sign coins representing an MSP thinking about money problems from inaccurate quotes.
Guide
March 21, 2024

What you lose when your sales quotes are inaccurate (and how to fix it)

QuoterGrowthQuoting
Scott Bauer
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What metrics matter to your clients and how to share them
Guide
March 18, 2024

What metrics matter to your clients and how to share them

Lifecycle ManagerCustomer Success
Evan Pappas
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