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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

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Three different reporting views in Lifecycle Manager: overview, roadmaps, and budget.
Article
October 14, 2026

QBR Reporting That Actually Lands: What MSP Metrics to Show Clients

Lifecycle ManagerQBRsCustomer Success
Carina Rampelt
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Image of QBR metrics in Lifecycle Manager on a purple and green gradient background
Article
September 24, 2026

How To Tell If Your MSP QBRs Are Actually Working: 13 Signs To Watch For Before, During, And After

Lifecycle ManagerQBRsCustomer Success
ScalePad Team
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Screenshot of Lifecycle Manager interface overlaid with the text "Meet The Reimagined Lifecycle Manager."
Article
August 11, 2026

Meet the Reimagined Lifecycle Manager, Built for MSP Customer Success

Lifecycle ManagerCustomer Success
Product Marketing
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Understanding Customer Success: A New Era for MSPs
Article
July 24, 2025

Understanding Customer Success: A New Era for MSPs

Lifecycle ManagerCustomer SuccessGrowth
Evan Pappas
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The true cost of slow computers
Article
April 17, 2024

The true cost of slow computers

Lifecycle ManagerCustomer Success
Evan Pappas
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Read the room: How to simplify tech conversations
Guide
April 10, 2024

Read the room: How to simplify tech conversations

Lifecycle ManagerCustomer Success
Evan Pappas
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What metrics matter to your clients and how to share them
Guide
March 18, 2024

What metrics matter to your clients and how to share them

Lifecycle ManagerCustomer Success
Evan Pappas
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IT Asset Management Guide ITAM
Guide
July 5, 2023

The Definitive IT Asset Management (ITAM) Guide

Lifecycle ManagerCustomer SuccessAsset Lifecycle
Evan Pappas
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Avoid IT emergencies by planning ahead with clients
Article
November 10, 2022

Avoid IT emergencies by planning ahead with clients

Lifecycle ManagerCustomer Success
Evan Pappas
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Keep the least tech-savvy clients engaged with your MSPs service
Article
October 20, 2022

Keep the least tech-savvy clients engaged with your MSP's service

Lifecycle ManagerCustomer Success
Evan Pappas
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5-Best-Practices-for-MSPs-to-plan-their-QBR-Meeting
Guide
September 26, 2022

5 best practices for MSPs to plan their QBR meeting

Lifecycle ManagerCustomer SuccessQBRs
ScalePad
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5-ways-to-nail-the-QBR-presentation
Article
September 26, 2022

5 ways to nail a QBR presentation

Lifecycle ManagerCustomer SuccessQBRs
Evan Pappas
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