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Practical guides, opinions, and field notes for MSPs working on customer success, compliance, quoting, backup operations, and growth.

114 articles

All Backup Radar Cognition360 ControlMap Lifecycle Manager Quoter

21 posts

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Understanding Customer Success: A New Era for MSPs

Understanding Customer Success: A New Era for MSPs

Lifecycle ManagerCustomer SuccessGrowth

The true cost of slow computers

The true cost of slow computers

Lifecycle ManagerCustomer Success

Read the room: How to simplify tech conversations

Read the room: How to simplify tech conversations

Lifecycle ManagerCustomer Success

What metrics matter to your clients and how to share them

What metrics matter to your clients and how to share them

Lifecycle ManagerCustomer Success

Three yellow chess pawn figures with an exponentially increasing line with an arrow pointing up and to the right above them, representing

December 25, 2023

How to use Quoter to build better relationships in B2B sales

QuoterCustomer SuccessGrowth

A white silhouette head with three yellow gears inside representing how an MSP is process- and tech-driven rather than naturally

December 20, 2023

MSPs: The trick to building customer relationships (when you’d rather focus on tech)

QuoterCustomer SuccessGrowth

Growing plant with seven yellow leaves representing nurturing improved relationships with clients of an MSP.

December 18, 2023

MSPs: How (and why) to nurture better relationships with your existing clients

QuoterCustomer SuccessGrowth

Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.

December 15, 2023

5 ways Quoter helps MSPs retain clients while revising their service agreements

QuoterCustomer SuccessGrowth

Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.

December 11, 2023

MSPs: 9 clues it’s time to update your recurring service contracts

QuoterCustomer SuccessGrowth

A smiling cartoon lumberjack with one foot on a tree stump, with his hand balancing an axe resting on the same tree stump, and a percentage

December 1, 2023

MSPs: 10 Ways To Use Discount Codes To Grow Your Business

QuoterCustomer SuccessGrowth

A cartoon of a man in a pith helmet wearing a collared short-sleeve shirt and a backpack facing a map on a round table that he's drawing an

August 28, 2023

An MSP’s Guide to Networking and Building Relationships for B2B Sales

QuoterCustomer SuccessGrowth

IT Asset Management Guide ITAM

The Definitive IT Asset Management (ITAM) Guide

Lifecycle ManagerCustomer SuccessAsset Lifecycle

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