VANCOUVER, BC, Canada (March 11, 2026) — ScalePad has once again been recognized on the global stage, earning two Silver awards at the 2026 Stevie® Awards for Sales & Customer Service. The back-to-back recognition reinforces ScalePad’s position as a leader in Managed Service Provider (MSP) customer support and underscores a sustained commitment to operational excellence within the software industry.
Building on Bronze recognition in 2025, this progression to Silver signals a new level of service maturity.
ScalePad received Silver awards for:
- Customer Service Employer of the Year (Computer Software)
- Customer Service Department of the Year (Computer Software) - 100 or More Employees
For ScalePad, these honors reflect the successful evolution of its multi-product ecosystem. Following several strategic acquisitions, the company did not simply maintain its service levels—it strengthened them. By unifying disparate support organizations into a single, high-performance operation, ScalePad has built a support engine designed for the complexity of the modern MSP stack.
“I’m proud of our team for building a system that doesn’t just solve tickets — it builds trust,” said Chris Day, Founder and CEO at ScalePad. “We’re not just delivering software. We’re setting a standard of support MSPs can rely on to build and grow their businesses.”
This integrated approach has delivered measurable outcomes for the MSP community: Customer satisfaction (CSAT) has reached an all-time high of 96.4%, while valuable first replies have been streamlined to just over 1 hour — all of which led to the Department of the Year recognition.
Behind those results is an operational framework rooted in automated quality assurance and lean process discipline. Every ticket is monitored, and escalations are surfaced automatically. By leveraging real-time insights from the ScalePad Community, the team ensures that the partner experience remains consistent and collaborative, even as the company’s global footprint expands.
The recognition as Employer of the Year further validates the internal culture ScalePad has fostered around transparency and professional development, resulting in a stable, expert-level team dedicated to the long-term success of the MSP community.
“Our mission is simple,” said Liam Somers, Director of Support at ScalePad. “Make life easier for our partners. Whether that’s responding faster, solving smarter, or getting ahead of problems before they start, we exist so our partners can stay focused on what they do best — supporting their clients.”
Today, more than 12,000 MSPs rely on ScalePad’s platform to protect, plan, and grow their client relationships. These awards reinforce ScalePad’s commitment to being a long-term strategic ally to our partners long after the initial contract is signed.
About ScalePad:
ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Our platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.
Media Contact:
Brittany McDougall
[email protected]
(604) 334-8986
