01
Protect the full environment
End-to-end service is easier to defend when client hardware, networking devices, and critical systems have protection standards baked into the agreement.
MSP Resource Kit
Bake Infrastructure Protection into your MSA.
Use these templates, talk tracks, and short videos to make critical infrastructure protection a standard expectation instead of an optional warranty conversation.
Protection Strategy
The strongest MSPs make protection part of the standard.
The legacy page framed Infrastructure Protection as a non-negotiable for high-service MSPs. This resource keeps that useful idea and gives teams the materials to present it clearly.
02
Set expectations early
Client conversations are cleaner when protection is positioned during onboarding, renewals, and MSA reviews instead of after a failure.
03
Create recurring value
Standardized coverage can reduce friction during hardware recovery while giving MSPs a stronger recurring protection motion.
What the Kit Covers
Move from optional warranty sales to a repeatable protection motion.
Infrastructure Protection helps Lifecycle Manager users streamline warranty lookups, coverage procurement, and client conversations around critical assets. Workstation Assurance extends the story to replacement coverage for client workstations, including accidental damage.
The kit is designed to help MSPs present protection as part of the service standard, not a one-off add-on.
MSA language
Copy-ready language to help make Infrastructure Protection and Workstation Assurance part of your agreement.
Client proposal assets
A white-labeled presentation, talk track, and one-pager for explaining why protection should be standard.
Coverage spec sheets
Client-friendly details for Infrastructure Protection and Workstation Assurance coverage conversations.
Risk acknowledgement form
A fallback form for documenting clients who choose to opt out of standard protection.
Partner Perspective
“We start right from the beginning of our relationship with our clients when we tell them it is important that critical systems have active warranties and service agreements.”
Luis Alvarez
President and CEO, Alvarez Technology Group
Short Video Lessons
Watch the protection talk tracks.
These quick videos explain the resource strategy and help your team get comfortable with the client conversation.
What is Infrastructure Protection?
A short definition of Infrastructure Protection and how it supports service expectations.
How critical is adding it to your MSA?
A quick how-to for standardizing coverage as part of your MSA.
How to use a risk acknowledgement form
When and how to document clients who choose to opt out of coverage.
Downloads
Download the resource package.
Each asset is served from the new ScalePad site rather than the legacy WordPress uploads path.
ZIP
Complete resource package
All templates and supporting assets in one downloadable package.
Download ZIPDOCX
MSA template
Agreement language for requiring Infrastructure Protection and Workstation Assurance.
Download templatePPTX
Client-friendly proposal
A white-labeled presentation for explaining the protection standard to clients.
Download deckDOCX
Talk track
Internal guidance for client-facing conversations about protection.
Download talk trackDOCX
One-pager
A short client-facing explainer for the coverage conversation.
Download one-pagerDOCX
Spec sheets
Coverage details for Infrastructure Protection and Workstation Assurance.
Download specsDOCX
Risk acknowledgement form
A form for documenting clients who opt out of standard protection.
Download formNext Step
Build protection into the client conversation.
Use the kit to standardize the message, then use Lifecycle Manager to support the protection workflow.