CSAT score
86%
Last 90 days
Know how every client feels. Act before renewal.
Turn customer feedback into a client-health signal you can actually act on — without ever leaving ScalePad platform. Five survey types, all sent from one place, and every response can surface survey insights within ScalePad CS client records, analytics, and QBR reporting. No separate survey tool to manage, export from, or map by hand.
THE PROBLEM
A score in another tool changes nothing.
Standalone survey tools keep feedback away from the client record, so the account manager prepping a renewal never sees it. And a score that isn't tied to a ticket or technician can't be fixed or coached. ScalePad CSAT adds feedback to your existing workflow: documented, reviewed and ready for the next client conversation.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Full suite of client feedback tools. One feedback loop.
ScalePad CSAT helps MSPs survey the right contacts, see what's behind every score and act before renewal, all in one connected workflow.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
01
Survey smarter
Reach the right contacts without over-surveying them.
- Send NPS, CSAT, CES, Pulse and custom surveys from your own Microsoft 365 mailbox. Clients respond in one click from a sender they already trust.
02
See the full context
Know the ticket and technician behind every score.
- When your PSA is connected, ticket-close responses link automatically to the ticket, technician, contact and client, so you can spot patterns and coach where it counts.
03
Act fast
Turn a bad score into a fast recovery.
- Neutral and negative responses go straight to the account manager, and results flow into Client Analytics and QBRs to back every retention and expansion conversation.
Five types of surveys. One place to run them.
Each one answers a different question about client satisfaction, from how a single ticket landed to whether the whole partnership is still aligned.
Module
01
CSAT
Know how every ticket landed. One-click in your PSA’s ticket-resolution email, tied to the ticket and technician.
Explore module
Module
02
Custom Surveys
Ask your clients anything. Build from nine question types and read results on the client record.
Explore module
Module
03
Customer Effort Score
Prove that getting help is easy. Measure how much effort clients have to work to get an issue resolved.
Explore module
Module
04
NPS
Spot advocates and at-risk accounts before renewal does. A true 0–10 NPS, sent from your own domain.
Explore module
Module
05
Pulse
Turn stakeholder priorities into shared outcomes. Pulse reveals where leaders align, where priorities diverge, and what to focus on next.
Explore module
DELIVERABILITY
Sent from your inbox, not a third-party.
Campaigns send from your own Microsoft 365 mailbox, with your name and your branded templates. A familiar sender is more likely to get a response, and every answer lands next to what you already know about the client.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Turn client feedback into opportunity
See how ScalePad CSAT captures feedback across five survey types and turns it into something your account team can act on before the next renewal.
ScalePad CSAT FAQ
The questions MSPs ask most when they evaluate CSAT.
What is ScalePad CSAT?
ScalePad CSAT is ScalePad's native client survey product for MSPs. It covers five survey types — CSAT, Customer Effort Score, NPS, Pulse and Custom Surveys and attaches every response to the client, contact, and where applicable the ticket and technician behind it.Which survey types are included?
All five. CSAT and Customer Effort Score are captured automatically when a PSA ticket closes. NPS, Pulse and Custom Surveys are sent as campaigns to an audience you define.How do surveys reach my clients?
Ticket surveys use a rating snippet you place in your PSA's ticket-resolution email once. Campaign surveys are scheduled and delivered from your own Microsoft 365 mailbox, so they arrive from an address your clients recognize.Does it work with my PSA?
Yes. The PSA integration drives the ticket-close trigger and maps tickets and technicians automatically, so each response links back to the work it's about. Unmapped contacts can be mapped manually so no response is orphaned.Do I have to stop using my current survey tool?
No. Results from supported existing CSAT providers can be surfaced inside ScalePad, so you can bring your history across or run both while you transition.Do I need ScalePad CS to use this tool?
No. ScalePad CSAT is sold on its own at $2 per client with a 50-client minimum.Who at an MSP uses ScalePad CSAT?
Account managers and CSMs running the survey program and reading client trends, service delivery leads using ticket and technician attribution for coaching, and owners or vCIOs tracking satisfaction across the whole book of business.