130+ MSP-requested reports
Access a broad library of operational and financial reports built for ConnectWise Manage data.
Cognition360
✓130+ reports
Pricing
Built for MSPs running ConnectWise that need operational and financial truth before margin problems compound.
Cognition360
Best for ConnectWise MSPs that need operational and financial truth before margin problems compound.
from $449/mo
Up to 25 active ConnectWise PSA users
- Operational and financial reporting for ConnectWise Manage
- 130+ pre-built reports and dashboards
- Benchmarks built from 400M analyzed tickets
- Tiered by active PSA users for growing teams
- Supports 50, 100, and 200+ user tiers through sales
- Requires Microsoft Power BI licensing per reporting user
Each active Cognition360 user also requires a Microsoft Power BI license managed through Microsoft licensing.
Feature matrix
Cognition360 features for ConnectWise-native business intelligence.
A focused look at the reporting, benchmarking, profitability, and operations analytics available for ConnectWise Manage MSPs.
Reporting foundation
ConnectWise-native data model
Turn ConnectWise PSA data into BI views that reflect how MSP teams actually sell, deliver, and measure service.
Cognition360
✓Included
Microsoft Power BI delivery
Use Cognition360 reporting through Microsoft Power BI with your existing Power BI licensing.
Cognition360
•Power BI required
Analysis depth
Drill-down reporting
Move from dashboard-level metrics into the details behind agreement, ticket, project, and time-entry performance.
Cognition360
✓Included
Multiple report views
Peel back different views of the same business question so teams can see both the trend and the cause.
Cognition360
✓Included
Benchmarks & trending
Benchmark intelligence
Compare performance against standards built from real Cognition360 data and MSP operating patterns.
Cognition360
✓Included
Historical trend analysis
Spot operational and financial movement over time instead of relying only on point-in-time PSA snapshots.
Cognition360
✓Included
Profitability analytics
Agreement profitability
Understand which agreements are profitable, which are drifting, and where margins need attention.
Cognition360
✓Included
Project profitability
Report on active and closed project performance across labor, budget, and overall profit.
Cognition360
✓Included
Operations analytics
Team utilization
See utilization and realization trends for teams and individuals to manage capacity and delivery health.
Cognition360
✓Included
Ticket and service KPIs
Analyze closed tickets, common issues, labor patterns, and service delivery metrics across selected periods.
Cognition360
✓Included
Requires ConnectWise Manage PSA and Microsoft Power BI licensing.
FAQ
Cognition360 FAQ
Answers to common questions about Cognition360 requirements, pricing, Power BI, and report flexibility.
What PSA does Cognition360 support?
Cognition360 is built for ConnectWise Manage PSA. Your MSP must use ConnectWise Manage, either cloud-hosted or on premises.What else is required to use Cognition360?
Cognition360 connects to ConnectWise Manage data, transforms it in a data warehouse, and delivers reporting through Microsoft Power BI.How is Cognition360 pricing structured?
Cognition360 pricing is based on the number of active users in your ConnectWise PSA. Downstream or Streamline users generally count at 50%, and API users are not counted unless unusually high API data volume is identified.Can Cognition360 reports be customized?
Most partners use Cognition360 reports out of the box. If your organization needs something more specific, self-service and professional services customization options can be discussed during onboarding.Do I need my own Power BI licensing?
Yes. Cognition360 reports are delivered through Microsoft Power BI, so each unique Cognition360 user needs the appropriate Power BI license.