ScalePad presents its third annual MSP Trends Report. See how top-performing MSPs grow revenue, drive customer success, and scale operations — backed by data from 1,100+ peers.
Ignition 2026 was ScalePad’s future-focused virtual gathering built around this year’s theme: Success Unlocked and the idea that MSPs who stay ahead of changing compliance demands, rising customer expectations, and practical automation will be the ones that win in 2026 and beyond.
If you couldn’t join live (or want the highlights without rewatching every session), here are the key product announcements we shared.
Customer Success
See what was announced under our Customer Success portfolio, containing Lifecycle Manager and Quoter:
Deliverables that cut QBR prep time and boost client action
Launching today in Lifecycle Manager X, the updated Deliverables module gives you a consistent, client-ready presentation layer for QBRs, reports, and Customer Success conversations, so you spend less time assembling slides and more time driving outcomes.
Deliverables Presentation View
What’s new in Deliverables:
Build richer QBRs with more report choices than ever before: You can now add more configurable sections from Lifecycle Manager. Drag in goals, budgets, assessments, and roadmaps; each section has controls like status, priority, and time range to tailor what appears.
Give clients a modern, guided experience: Publish beautiful Deliverables that feel like a modern, easy-to-navigate web experience. Clear tabs across the top organize your story, with each tab highlighting key outcomes. This guides clients from where they are today to where they’re going together.
Share and present in a few clicks: Send a password-protected link ahead of the meeting, present live in a white-labelled mode, or export to PDF for stakeholders who prefer attachments.
Deliverables integrations (launching now, expanding through 2026)
One of the biggest QBR pain points is vendor reporting, with every tool producing different formats, branding, and data that don’t connect cleanly to the story you’re trying to tell.
Deliverables integrations solve that by making vendor data plug-and-play inside your client narrative, launching with Cork, IT Glue, and Huntress, with broader vendor support rolling out throughout 2026. If you want a specific integration for your QBR reports, request it here.
All Client Analytics
You already have client-level visibility. But at Ignition, we announced All Client Analytics in Lifecycle Manager X. This global-view dashboard helps you understand what’s happening across your entire book of business.
Client Engagement Dashboard for All Clients
Global Analytics spans three areas:
Service Quality: Analyze ticket trends to identify workload pressure, under-servicing risk, and areas with the greatest delivery strain.
Client Experience: Spot experience outliers, understand customer satisfaction trends, and prioritize where attention is needed.
Client Engagement: See engagement activity across clients to identify signals such as meeting frequency, time spent, and whether recommendations are being approved.
And it’s all building toward what’s coming later in 2026: a true Client Health Index, where Service Quality, Engagement and Experience become clear pillars that show which clients are healthy, which aren’t, and why.
Quote Linking in LM
Platform unification is a major theme for 2026, and we announced a big step forward with the new workflow between Quoter and Lifecycle Manager.
With quote linking available today, you can connect a quote in Quoter to the specific Initiative it supports in Lifecycle Manager. This creates a more consistent workflow for teams that want planning, proposals, and outcomes to stay aligned.
You can select the correct Initiative when preparing a quote in Quoter.
You can open the related Initiative in Lifecycle Manager directly from Quoter.
You can view whether a quote exists for an Initiative and its status from within Lifecycle Manager.
This launch is also an early example of the platform direction we shared for 2026, where cross-product workflows become more connected, and data entry happens once. Quote linking reduces copy-and-paste work and helps account teams stay coordinated from planning through execution.
Next, we are working toward the ability to create and link quotes directly from Lifecycle Manager Initiatives, so the workflow becomes even more seamless for account teams and vCIOs.
Risk
ControlMap AI
Compliance requirements are accelerating globally, and what used to apply only to the enterprise is now landing squarely in the mid-market. MSPs are at the center of that shift, and ControlMap is doubling down on automating, contextualizing, and scaling compliance as you help more of your clients get certified.
At Ignition, we highlighted the next leap: ControlMap AI. It’s our roadmap toward agentic compliance.
Coming this quarter, you’ll get access to a Security Questionnaire Agent that helps draft and refine responses to security questionnaires.
AI is only as good as the data behind it, and ControlMap already contains the structured context that makes AI useful: frameworks, assessments, risks, policies, assets, vendors, evidence, and how they connect.
Backup Plans
Backups are the lifeline; missing one is not an option. But MSPs manage hundreds (or thousands) of backup jobs across multiple tools. Historically, this means spreadsheets, noisy email alerts, and too much time spent validating what worked.
That’s why we announced Backup Plans in Backup Radar. Backup Plans is a significant enhancement designed to help MSPs define “success” for each client —and prove it.
With Backup Plans, you can:
Set SLAs per backup: Define what “successful” actually means for that client/workload.
Set RPOs for backups: Align with risk tolerance and business impact.
Produce stronger, compliance-ready reporting that clearly communicates risk and readiness.
Monitor in real time without drowning in noise or false positives.
We also gave a sneak peek at what’s ahead: tighter alignment between backup performance and compliance outcomes — so SLA/RPO performance can map cleanly into reporting and readiness conversations.
We’re continuing a phased rollout of Backup Plans for all Backup Radar users. If you’d like access sooner, please contact your ScalePad account manager.
ScalePad API
At Ignition, we introduced the ScalePad API as the foundation for a more open, automation-ready platform, built on the same normalized and enriched client data that powers ScalePad products.
Instead of forcing you to stitch together dozens of vendor APIs and reconcile mismatched data models, the ScalePad API gives you a single, consistent way to work with client information and then take action across products.
The API is purposely split into two layers:
The Core ScalePad API is your gateway into the shared ScalePad “system of record” for client data. It exposes common objects like clients and contracts in a consistent model that stays the same no matter which upstream tools you connect. This is the API you use when you want reliable client context that can power cross-product workflows and external systems without re-mapping everything for each tool.
Product-specific APIs go deeper into what each product can do. These APIs are where you access specialized actions and objects that only exist inside a given product, such as Lifecycle Manager X, ControlMap, or Quoter. Product APIs are designed to mirror real workflows you would normally perform in the UI, so you can automate the same operations programmatically while still benefiting from the shared client model underneath.
In practice, the split looks like this. You use the Core API to identify the right client and retrieve clean, standardized client context. Then, use a product API to execute a product-specific workflow for that client.
