MSP Crossfire

Client AI: 
The Next Managed Service?

Clients are moving fast with AI—from shadow tools to vibe-coded apps. In this first episode of MSP Crossfire, industry leaders debate what role MSPs should play in managing it.

Wednesday, June 17, 2026 | 1:00 pm ET

Clients are moving fast with AI.
Are MSPs ready to lead?

Employees are sharing sensitive data in prompts, automating workflows, and even vibe-coding apps, quicker than policies can keep up.

That raises the question: Is client AI something you should monitor, manage, and support? Or, is it too fast-moving to turn into a standardized service?

In this session, we’ll explore:

Where client AI use is already creating risk, and whose job it is to catch it
How different MSPs are supporting client AI adoption, and who’s got it right
Which tools and strategies claim to bring structure to client AI, and whether they hold up
Whether AI management is a real service opportunity, and what it actually takes to build it

Who Should Watch

This session is designed for MSP leaders shaping how AI fits into their clients’ environments and their own service models, including:

MSP Owners and Executives evaluating AI management as a potential service opportunity
vCIOs and Client Strategy Leaders advising clients on responsible AI adoption and governance
Service Managers and Operations Leaders determining what it would take to support client AI at scale

Watch the Debate

Fill out this form to join us live on June 17th and get the recording.

Agenda

Warm-up
What's the current state of client AI and where do MSPs fit in?

Debate
Is AI management even possible in 2026? What practical steps, processes, and tools do MSPs need to make that happen?

Your Turn
Audience Q&A—ask our experts your burning questions!

Moderator/Host

Luis Giraldo

Chief Evangelist,
ScalePad

Speakers

Portrait of a man with dark hair and a mustache, wearing a light blue button-up shirt, looking at the camera.

Lee Silverstone

SVP, Product AI Platform,
ConnectWise

Portrait of a smiling man with short gray-streaked hair wearing a red, yellow, and black plaid shirt against a solid blue background, in a head-and-shoulders shot.

Nick Pope

VP - AI Enablement,
New Charter Technologies

Ready to join the debate?

Join us to get the full candid discussion, hear different perspectives, and gain practical insights on where AI fits into the future of managed services.

This webinar brings together IT MSP and AI experts to debate how MSPs should be thinking about managing their clients’ increasingly complex AI setups. Industry leaders will debate where AI fits in the MSP service model, what risks and responsibilities come with it, different approaches to supporting client AI adoption—as well as practical tools and strategies that make managing emerging AI in client environments easier. Attendees will come away with a robust understanding of what it takes to manage client AI in 2026, as well as different approaches and tools they can use if they choose to integrate this service into their offerings.

Client AI: The Next Managed Service?

Clients are moving fast with AI.Are MSPs ready to lead?