Streamline Ticketing with a New Backup Radar PSA Integration, HaloITSM

Published April 22, 2024
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Evan Pappas

Ticketing integration is one of the features our Partners love about Backup Radar; making your team’s ticketing workflow quicker and easier while integrating with your preferred PSA is a Backup Radar claim to fame!

Every backup environment is different, and Backup Radar is evolving to help our Partners meet a range of needs. That’s why we’re excited to share the launch of integration with HaloITSM, one of our top-requested PSA tools. 

What can you do with the HaloITSM API Integration with Backup Radar?

In a nutshell, you can now integrate Backup Radar with HaloITSM for two-way sync of backup tickets. Push urgent backup tickets directly into HaloITSM to help get visibility into your most actionable tickets. 

Backup Radar’s intelligent ticketing automation streamlines your existing workflow by plugging right into your PSA to do the heavy ticket lifting and reduce that dreaded ticket noise. This integration automates the process of automatically creating, grouping, appending, and closing related backup status tickets, so you only see the most actionable alerts. 

Connect HaloITSM with Backup Radar

Current Backup Radar Partners can easily integrate now with our simple step-by-step process to guide you through. 

If you’re tired of sifting through heaps of backup tickets every day, or are worried about those tickets being missed (and how would you even know?), then you need a Backup Radar demo, stat. We can help; let us show you how!