Since 2006, DLC Technology has grown from a healthcare-focused consultancy into a full-service managed IT provider supporting high-uptime industries like healthcare, legal, and manufacturing. As the company matured into a monthly recurring revenue model, the need to modernize core processes — from Technology Business Reviews (TBRs) to quoting — became clear.
Before ScalePad, delivering consistent, high-quality Technology Business Reviews (TBRs) was a challenge. Lifecycle Insights brought structure and visibility to the process, enabling better tracking, improved reporting, and a standardized approach across the team. The result? TBRs are now faster, clearer, and more impactful, helping DLC position itself as a proactive advisor, not just a reactive provider.
DLC also upgraded from a legacy quoting tool to Quoter, giving their proposals a much-needed overhaul. Clients now receive consistent PDF and online quote formats, with electronic acceptance that eliminates friction. The quoting experience is smoother, faster, and far more professional, and internal teams spend less time chasing approvals or revising outdated quotes.
What truly sets ScalePad apart isn’t just the software’s support. With a dedicated account manager and modern integrations built into the platform, DLC isn’t just using tools — they’re working with a team that understands their business and actively contributes to their success.
“ScalePad brings clarity, speed, and professionalism to how we serve clients — from smarter reviews to faster approvals, their tools and team have become essential to how we grow.”
Darren Crane, President, DLC Technology
For DLC Technology, ScalePad has become a foundational part of how they operate and grow. From lifecycle clarity to quote efficiency, the platform helps the team move faster, serve smarter, and lead with value.
See how Lifecycle Insights helps MSPs like DLC standardize reviews, surface insights, and lead with strategy.
Book a demo of Lifecycle Insights.
Upgrade your quoting experience with Quoter — DLC did, and their clients noticed.
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