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2025 MSP Trends Report
ScalePad presents its second-annual MSP Trends Report exploring the top trends of 2025 based on a survey of 1300+ MSPs. Find out how high-performers are navigating customer success this year.
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A smiling cartoon lumberjack with one foot on a tree stump, with his hand balancing an axe resting on the same tree stump, and a percentage symbol behind him, representing how percentage savings codes can help grown an MSP business.
Discount codes are a powerful tool that can help Managed Service Providers (MSPs) grow their business in various ways. By offering discounts to customers, MSPs can: This article will explore these in detail and see how MSPs can effectively leverage discount...
by 
Scott Bauer
 | IN 
Shining drawn graphic yellow gear icon connected to a three-way splitting process under it, with the right and left nodes represented by yellow rectangular prisms and the bottom by a yellow sphere.
Reducing workload while boosting revenue: that’s the dream. In pursuing the good life, business owners are constantly searching for ways to streamline operations and optimize efficiency. One area where this is particularly crucial is the quote-to-cash process. From generating quotes to...
by 
Scott Bauer
 | IN 
A yellow coin with a dollar sign on it hovering over a hand, representing speedier sales cycles for MSPs.
When a prospect reaches the quote stage in your sales cycle, what happens next?  When a quote is initiated, there is an opportunity to wow the prospect with speed, accuracy, and continuity.  Quote-to-cash is about standardizing the steps in the sales process...
by 
Scott Bauer
 | IN 
Cartoon man with a clipboard in the foreground with three checkmarked process boxes behind him representing an MSP staff training process for quoting.
The quote-to-cash process is a critical aspect of any business. It is the backbone of revenue generation and customer satisfaction. However, implementing a new quote-to-cash process can be a daunting task, especially when it comes to training new staff members. This article...
by 
Scott Bauer
 | IN 
Three yellow arrows pointing up like a bar chart, the centre being the longest, representing an elevated quote to cash experience for an MSP's clients.
In the competitive world of managed service providers (MSPs), ensuring an exceptional quote-to-cash experience is key to retaining existing clients. MSPs can elevate the overall client experience and nurture long-term relationships by: In this article, we will explore several strategies that MSPs...
by 
Scott Bauer
 | IN 
A white bag with a dollar sign on it representing time-saving tips in Quoter, presumably because time is money.
It’s been tough out there for many businesses. There’s plenty to lay awake and worry about.  The good news is that you’re not alone. And while there’s always something to set off the Sunday Scaries, competition doesn’t have to be one...
by 
Scott Bauer
 | IN 
Two meshing gears, one yellow and one white, each with yellow arrows in the centre that point to each other, representing automation in the quote-to-cash process for MSPs.
Running a successful business requires efficient processes across all departments. Easier said than done, right?  Fortunately, the quote-to-cash process is an excellent area of opportunity to automate repetitive tasks, which allows you to: In this article, we will explore the benefits and...
by 
Scott Bauer
 | IN 
Two cartoon lightning bolts that represent how one can have a lightning-fast quote-to-cash process for MSPs with Quoter.
For many, being a one-person show is living the dream. As your own boss, you can shape your destiny and create a business that reflects your unique vision and values.  Running a business solo can be beneficial for several reasons: But one...
by 
Scott Bauer
 | IN 
Monetize IT Asset Disposal
For many MSPs across the industry, disposing of assets at the end of their lifespan can take too much time and money. Often, disposal is not incorporated into the assert lifecycle plans and left to be done manually by the...
by 
Evan Pappas
 | IN 
A star floating above a yellow centre bar between two white bars, representing one of the qualities that could make you an MSP sales legend.
What if you could be an MSP sales legend?  Someone who confidently goes into Zoom meetings, having all the right things to say.  Someone who can problem-solve on-the-fly, bringing the exact right solution to the prospect at the right time. ...
by 
Scott Bauer
 | IN 
A cartoon of a man in a pith helmet wearing a collared short-sleeve shirt and a backpack facing a map on a round table that he's drawing an X on, representing the creation of a plan for networking to grow MSP B2B sales.
As an MSP, navigating the complex world of B2B sales entails more than just delivering reliable tech services. It involves creating robust channels for business growth, fostering significant connections with other businesses, and nurturing durable relationships that increase your sales over time.  This comprehensive...
by 
Scott Bauer
 | IN 
Smiling cartoon character with a collared white polo shirt and a pith helmet waving a celebration cracker while sitting in front of a yellow laptop, representing how sales is actually fun for MSPs.
Selling can be daunting, especially in B2B, where hybrid and remote workplaces are increasingly common.  The thought of approaching potential clients over Zoom, making pitches, and closing deals can send shivers down the spine of even the most seasoned professionals.  But...
by 
Scott Bauer
 | IN 
Data security
Data security has become one of the top priorities for business owners today. But while it is easy to talk about, becoming secure can take a lot of work. For businesses seeking data security, cyber liability insurance keeps them covered. ...
by 
Evan Pappas
 | IN 
3-2-1 Backup strategy for MSPs
Did you know that 29% of data loss happens due to human error? Here’s how the 3-2-1 backup rule can save the day. The security of backups is a constant factor MSPs need to manage in their support for clients. ...
by 
Evan Pappas
 | IN 
ControlMap SOC 2 audit readiness assessment guide
Are You SOC 2 Certified? Chances are that customers or prospects have asked you. If you don’t already have a SOC 2 report, you likely struggled to answer. Your inability to confidently answer could be blocking a sale. That’s right...
by 
Evan Pappas
 | IN 
Cognition360 Business Intelligence
Getting an MSP off the ground is an immensely rewarding achievement. But growing beyond that has proven to be a tricky task for many. Starting small and growing your business takes a lot of time and effort to get right....
by 
Evan Pappas
 | IN 
IT Asset Management Guide ITAM
IT Asset Management (ITAM) is an important part of an MSP. Learn about what ITAM is from procurement to disposal to help manage your clients better.
by 
Evan Pappas
 | IN 
Backup Disaster Recovery for MSPs
You never want to find out a client doesn’t have backups. But MSPs regularly learn the hard way that their clients’ data isn’t as secure as it needs to be. Horror stories of MSPs onboarding new clients and uncovering incomplete...
by 
Evan Pappas
 | IN 
Power of Automation Backup Radar
Manual backup monitoring is becoming time-consuming. Data is the lifeblood of businesses, and ensuring its protection is paramount. MSPs play a crucial role in guarding their clients’ data through backup monitoring. But with so much time spent on manual tasks,...
by 
ScalePad
 | IN 
SOC 2 and ISO 27001 for MSPs
As businesses become digitally mature, critical information is shared more often, and the need for improved data security rises. Cybersecurity concerns are growing, and the consequences of a data breach can be heavy for both clients and their MSPs. Policies...
by 
Evan Pappas
 | IN 
ITAD improves your cybersecurity
MSPs have to deal with disposing of hardware, but may not realize just how important the process of disposal really is.  At the same time, cybersecurity has become a priority for MSPs of all sizes. MSPs maintain backups, hardware, and...
by 
Evan Pappas
 | IN 
Backup management leads to scaleability
Businesses rely on data for their operations. So, ensuring the protection and availability of critical data is critical.  Managed Service Providers (MSPs) play a vital role in this domain. They offer backup management solutions to safeguard valuable data and ensure...
by 
ScalePad
 | IN 
Client relationship and backup monitoring
Relationships between MSPs and clients come down to one thing: trust. Without trust, the whole relationship can slow down or break completely.  Building strong connections is reliant on high quality service. With one of the most important services being data...
by 
Evan Pappas
 | IN 
Backup compliance, backup monitoring, backup radar, automation,
Keeping clients’ data safe is the number one priority for MSPs who monitor backups. You never want a client to lose vital information in an emergency.  That’s why backup monitoring is vital.  Keeping data secure is just the beginning. For...
by 
Evan Pappas
 | IN 
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