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2025 MSP Trends Report
ScalePad presents its second-annual MSP Trends Report exploring the top trends of 2025 based on a survey of 1300+ MSPs. Find out how high-performers are navigating customer success this year.
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You’ve decided to offer compliance as a service, but how do you incorporate it into your MSP’s business plan?  As the importance of cybersecurity compliance increases, MSPs are trying to find the best way to build it into their business....
by 
Evan Pappas
 | IN 
The need for businesses to become compliant with specific cybersecurity standards is becoming increasingly important in nearly every industry. MSPs and clients are looking to reduce the risk of cyber attacks, avoid regulatory fines, and build trust with customers.  In...
by 
Evan Pappas
 | IN 
Person's head with three dollar sign coins representing an MSP thinking about money problems from inaccurate quotes.
Sales quotes are the foundation for customer relationships, financial stability, and maintaining a competitive edge. When these quotes are inaccurate, it can have significant negative consequences for your business.  In this article, we will explore the importance of accurate sales quotes,...
by 
Scott Bauer
 | IN 
You never want to see a client uninterested in meeting with your MSP. Yawns, glancing at the clock, shifting in their seat, all bad signs for client engagement.  But for so many MSPs working with clients who aren’t tech savvy,...
by 
Evan Pappas
 | IN 
Stylized binoculars representing the ability to follow something visually, as in tracking it like a hunter would his or her quarry.
After the Quote is sent to the customer (or prospect) you’re one step closer to the sale! However, your work is not yet done, and communication after the sent Quote is critical to improving your win rate. There may be...
by 
Scott Bauer
 | IN 
Two yellow snowcapped mountains, the taller with a shining yellow flag above it, representing how a professional sales proposal gets an MSP ahead of competitors.
Winning a sale isn’t a beauty contest. Or is it? Usually, your proposal wins because of various factors, all jumbled together individually to your customer. Price, convenience, social proof, and flexibility are big players in decision-making.  But (but!) so is how your...
by 
Scott Bauer
 | IN 
Three yellow chess pawn figures with an exponentially increasing line with an arrow pointing up and to the right above them, representing growth due to improved MSP-client relationships.
Building strong relationships is crucial in the world of B2B sales. The success of your business often depends on the connection you establish with your clients.  But relationship building takes time. As a busy IT service provider or salesperson, it...
by 
Scott Bauer
 | IN 
A drawn graphic with an incandescent lightbulb with a brain-like filament giving off light, representing the idea of how customers can be introduced to automated payment for recurring managed IT services by their MSP.
If you want to reduce administrative tasks and provide clients with an effortless experience, it’s time to consider automating payments for recurring services.  In this article, we will explore: Let’s dive in!  Benefits of automating payment for recurring services Automating...
by 
Scott Bauer
 | IN 
A white silhouette head with three yellow gears inside representing how an MSP is process- and tech-driven rather than naturally relationship-focused.
Building customer relationships is essential to running a successful managed service provider (MSP) business. However, as an MSP, it’s easy to get caught up in the technical aspect of your work and neglect the critical task of nurturing customer relationships....
by 
Scott Bauer
 | IN 
Two yellow and one white and yellow ring connected in a line to represent the process of onboarding Quoter.
Integrating a new quoting software into your business is not as easy as simply creating an account. It’s the change of a business process that can be unfamiliar or the habit-breaking that’s the most difficult. We recognize this and have designed a...
by 
Scott Bauer
 | IN 
Growing plant with seven yellow leaves representing nurturing improved relationships with clients of an MSP.
For managed service providers (MSPs), building strong relationships with existing clients is crucial to success. Not only does it improve client satisfaction and loyalty, but it also leads to more referrals and recurring revenue.  This article will explore the benefits of nurturing better...
by 
Scott Bauer
 | IN 
Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.
As Managed Service Providers (MSPs) strive to adapt to ever-changing client needs, it becomes essential to revise service agreements periodically. However, this task can be riddled with challenges, such as effectively communicating these changes to clients and ensuring a smooth...
by 
Scott Bauer
 | IN 
Two overlapping checklists linked by yellow arrows representing how an MSP should update their recurring service contracts.
Want to be more proactive about your MSP’s growth in 2024?  One area that often needs attention is your recurring service contracts. Reviewing and updating these contracts helps you meet your client’s evolving needs and stay competitive.  This article will explore ten...
by 
Scott Bauer
 | IN 
A smiling cartoon lumberjack with one foot on a tree stump, with his hand balancing an axe resting on the same tree stump, and a percentage symbol behind him, representing how percentage savings codes can help grown an MSP business.
Discount codes are a powerful tool that can help Managed Service Providers (MSPs) grow their business in various ways. By offering discounts to customers, MSPs can: This article will explore these in detail and see how MSPs can effectively leverage discount...
by 
Scott Bauer
 | IN 
Shining drawn graphic yellow gear icon connected to a three-way splitting process under it, with the right and left nodes represented by yellow rectangular prisms and the bottom by a yellow sphere.
Reducing workload while boosting revenue: that’s the dream. In pursuing the good life, business owners are constantly searching for ways to streamline operations and optimize efficiency. One area where this is particularly crucial is the quote-to-cash process. From generating quotes to...
by 
Scott Bauer
 | IN 
A yellow coin with a dollar sign on it hovering over a hand, representing speedier sales cycles for MSPs.
When a prospect reaches the quote stage in your sales cycle, what happens next?  When a quote is initiated, there is an opportunity to wow the prospect with speed, accuracy, and continuity.  Quote-to-cash is about standardizing the steps in the sales process...
by 
Scott Bauer
 | IN 
Cartoon man with a clipboard in the foreground with three checkmarked process boxes behind him representing an MSP staff training process for quoting.
The quote-to-cash process is a critical aspect of any business. It is the backbone of revenue generation and customer satisfaction. However, implementing a new quote-to-cash process can be a daunting task, especially when it comes to training new staff members. This article...
by 
Scott Bauer
 | IN 
Three yellow arrows pointing up like a bar chart, the centre being the longest, representing an elevated quote to cash experience for an MSP's clients.
In the competitive world of managed service providers (MSPs), ensuring an exceptional quote-to-cash experience is key to retaining existing clients. MSPs can elevate the overall client experience and nurture long-term relationships by: In this article, we will explore several strategies that MSPs...
by 
Scott Bauer
 | IN 
A white bag with a dollar sign on it representing time-saving tips in Quoter, presumably because time is money.
It’s been tough out there for many businesses. There’s plenty to lay awake and worry about.  The good news is that you’re not alone. And while there’s always something to set off the Sunday Scaries, competition doesn’t have to be one...
by 
Scott Bauer
 | IN 
Two meshing gears, one yellow and one white, each with yellow arrows in the centre that point to each other, representing automation in the quote-to-cash process for MSPs.
Running a successful business requires efficient processes across all departments. Easier said than done, right?  Fortunately, the quote-to-cash process is an excellent area of opportunity to automate repetitive tasks, which allows you to: In this article, we will explore the benefits and...
by 
Scott Bauer
 | IN 
Two cartoon lightning bolts that represent how one can have a lightning-fast quote-to-cash process for MSPs with Quoter.
For many, being a one-person show is living the dream. As your own boss, you can shape your destiny and create a business that reflects your unique vision and values.  Running a business solo can be beneficial for several reasons: But one...
by 
Scott Bauer
 | IN 
Monetize IT Asset Disposal
For many MSPs across the industry, disposing of assets at the end of their lifespan can take too much time and money. Often, disposal is not incorporated into the assert lifecycle plans and left to be done manually by the...
by 
Evan Pappas
 | IN 
A star floating above a yellow centre bar between two white bars, representing one of the qualities that could make you an MSP sales legend.
What if you could be an MSP sales legend?  Someone who confidently goes into Zoom meetings, having all the right things to say.  Someone who can problem-solve on-the-fly, bringing the exact right solution to the prospect at the right time. ...
by 
Scott Bauer
 | IN 
A cartoon of a man in a pith helmet wearing a collared short-sleeve shirt and a backpack facing a map on a round table that he's drawing an X on, representing the creation of a plan for networking to grow MSP B2B sales.
As an MSP, navigating the complex world of B2B sales entails more than just delivering reliable tech services. It involves creating robust channels for business growth, fostering significant connections with other businesses, and nurturing durable relationships that increase your sales over time.  This comprehensive...
by 
Scott Bauer
 | IN 
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