CSAT score
86%
Last 90 days
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Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
BUILT FOR SPEED
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Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Nine question types
From rating scales, Likert and ranking to percentage and free text.
Standard scores built-in
Add a CSAT, CES or NPS question to any survey.
View results by question
See response volume and a breakdown for every question, with the first rating as the headline score.
CAPTURE KEY MOMENTS
Check in when it matters most.
Ask the right questions at the moments that shape the relationship, from onboarding to project close-out to QBR prep.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Onboarding check-ins
At 30, 60 or 90 days, ask how onboarding went and whether expectations are being met.
Project close-outs
After a migration, office move or rollout, find out how the change landed with staff.
Pre-QBR priorities
Have decision-makers rank next year's priorities, so the meeting starts with what they care about.
FIND THE NEXT PROJECT
Turn client answers into new opportunities.
Ask about security, AI or technology needs to scope your next project. Every answer links to the right contact and client, so each recommendation is backed by the client's own words.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Security and compliance readiness
Ask about MFA, policies, training and cyber-insurance needs to scope security work.
AI and Copilot readiness
Gauge interest, data concerns and current usage before you propose advisory work.
New service interest
Test demand for services like vCIO, backup or security awareness training before you launch.
See It Live
Tailor every survey to your business, fast.
Learn how to build a survey in minutes from ready-made question types, turning answers into QBR conversations - all within ScalePad’s connected workspace.