01
Feedback on the client record
See survey results next to the agreements, roadmaps and budgets they should inform.
ScalePad CSAT workflows
Connect client feedback to the next action.
ScalePad CSAT works with your PSA, your Microsoft 365 mailbox and ScalePad CS, so every response lands on the client record and reaches the person who can act on it. No exports, no manual mapping, no second tool required.
ScalePad CSAT + ScalePad CS
Feedback to Action
Bring every survey response into ScalePad CS client records, analytics and QBRs, so client sentiment sits next to the roadmap it should inform.
With ScalePad CSAT and ScalePad CS, every survey response attaches to the client, ticket, and technician. Satisfaction trends flow into Client Analytics and QBRs, allowing you to measure, attribute, and action any feedback immediately.
ScalePad CSAT
Customer Satisfaction
ScalePad CS
Customer Success Platform
These workflows connect ScalePad products around a shared client outcome, so planning, operations, sales, and compliance teams can act from the same context.
02
Proof in every QBR
Show clients their own satisfaction trend alongside the roadmap.
03
Act before renewal
Neutral and negative ticket ratings alert the account manager the same day and land in a Needs Attention view.
See where ScalePad CSAT fits your client lifecycle.
Understand how ScalePad CSAT works alongside ScalePad CS, connecting and aligning feedback next to the agreements, roadmaps and budgets you already have access to.