How is ScalePad CSAT priced?

$2 per client, with a 50-client minimum. All five survey types and every feature on this page are included at that price, with no separate tiers.

What counts as a client?

A client company you manage in ScalePad. Every survey type is available for each licensed client.

Can I add clients as I grow?

Yes. Add clients one at a time as your survey program expands. There's no need to buy in fixed blocks.

Do I need ScalePad CS to use ScalePad CSAT?

No. ScalePad CSAT is sold as its own product. If you also run ScalePad CS, feedback sits next to the agreements, roadmaps, budgets and QBR deliverables it should inform.

Is ScalePad CSAT included in ScalePad Free?

No. ScalePad Free doesn't include CSAT. Book a demo to see it running on your own client base.

Does it work with my PSA?

Yes. The PSA integration triggers ticket surveys on close and maps tickets and technicians automatically, so each response links back to the work it's about.

Do I have to stop using my current survey tool?

No. Results from supported existing CSAT providers can be surfaced inside ScalePad, so you can bring your history across or run both while you switch.

Is there a single combined experience score?

No, by design. Each survey type reports in its own units: CSAT out of 5, CES out of 7 and NPS from −100 to +100. Blending them would hide the signal you need.

ScalePad CSAT Pricing

Early access

Pricing

Client feedback your team can act on.

ScalePad CSAT

$2/client

Designed for MSPs to run full client feedback surveys all in one connected ScalePad workspace.

Run five survey types from one place: CSAT, NPS, CES, Pulse and Custom
Collect feedback automatically when a PSA ticket closes
Reach the right contacts by segment, group or vertical, without over-surveying them
Know the ticket and technician behind every score
Send from your own Microsoft 365 mailbox, a sender clients already trust
Get neutral and negative responses reporting with per-client drill down

Book a Demo

View Product

Compare Plans

Every feature in one plan.

Access surveys, delivery, attribution, alerts and reporting all within ScalePad CSAT. No tiers to compare.

Feature

ScalePad CSAT

$2/client

Survey types

CSAT Surveys

Capture a one-click rating out of 5 the moment a ticket closes.

✓Included

Customer Effort Score

Measure how easy it was to get help, on a 7-point scale reported separately from satisfaction.

✓Included

NPS

Send a standard 0–10 NPS campaign and track scores from −100 to +100.

✓Included

Pulse

Run short, recurring check-ins that show relationship health trending by client.

✓Included

Custom Surveys

Build any survey from nine question types, with sections and a live preview.

✓Included

Delivery & targeting

PSA ticket-close triggers

Place a rating snippet in your ticket-resolution email once and every closed ticket collects feedback.

✓Included

Microsoft 365 sending

Deliver campaigns from your own mailbox and display name, not a third-party domain.

✓Included

Audience targeting

Target by client, segment, group, vertical or contact role, with a live preview before sending.

✓Included

Fatigue protection

Skip contacts surveyed within a set window.

✓Included

Attribution

Automatic ticket and technician mapping

Match every ticket survey to the ticket, technician, contact and client.

✓Included

Client and technician breakdowns

See service quality by account for trends and by technician for coaching.

✓Included

Alerts & follow-through

Negative and neutral response alerts

Notify the account manager and other recipients the same day.

✓Included

Needs Attention view

Keep every response awaiting action in one queue.

✓Included

Reporting & integrations

Per-client results

Read scores, trends and comments in each client's Experience tab.

✓Included

API and Copilot access

Query survey results through the API and ScalePad Copilot.

✓Included

Existing provider history

Surface results from supported existing CSAT providers, so your trend line carries over.

✓Included

Survey types

CSAT Surveys

Capture a one-click rating out of 5 the moment a ticket closes.

ScalePad CSAT

✓Included

Customer Effort Score

Measure how easy it was to get help, on a 7-point scale reported separately from satisfaction.

ScalePad CSAT

✓Included

NPS

Send a standard 0–10 NPS campaign and track scores from −100 to +100.

ScalePad CSAT

✓Included

Pulse

Run short, recurring check-ins that show relationship health trending by client.

ScalePad CSAT

✓Included

Custom Surveys

Build any survey from nine question types, with sections and a live preview.

ScalePad CSAT

✓Included

Delivery & targeting

PSA ticket-close triggers

Place a rating snippet in your ticket-resolution email once and every closed ticket collects feedback.

ScalePad CSAT

✓Included

Microsoft 365 sending

Deliver campaigns from your own mailbox and display name, not a third-party domain.

ScalePad CSAT

✓Included

Audience targeting

Target by client, segment, group, vertical or contact role, with a live preview before sending.

ScalePad CSAT

✓Included

Fatigue protection

Skip contacts surveyed within a set window.

ScalePad CSAT

✓Included

Attribution

Automatic ticket and technician mapping

Match every ticket survey to the ticket, technician, contact and client.

ScalePad CSAT

✓Included

Client and technician breakdowns

See service quality by account for trends and by technician for coaching.

ScalePad CSAT

✓Included

Alerts & follow-through

Negative and neutral response alerts

Notify the account manager and other recipients the same day.

ScalePad CSAT

✓Included

Needs Attention view

Keep every response awaiting action in one queue.

ScalePad CSAT

✓Included

Reporting & integrations

Per-client results

Read scores, trends and comments in each client's Experience tab.

ScalePad CSAT

✓Included

API and Copilot access

Query survey results through the API and ScalePad Copilot.

ScalePad CSAT

✓Included

Existing provider history

Surface results from supported existing CSAT providers, so your trend line carries over.

ScalePad CSAT

✓Included

FAQ

ScalePad CSAT pricing FAQ

Quick answers about billing, clients, and what's included.

How is ScalePad CSAT priced?
$2 per client, with a 50-client minimum. All five survey types and every feature on this page are included at that price, with no separate tiers.
What counts as a client?
A client company you manage in ScalePad. Every survey type is available for each licensed client.
Can I add clients as I grow?
Yes. Add clients one at a time as your survey program expands. There's no need to buy in fixed blocks.
Do I need ScalePad CS to use ScalePad CSAT?
No. ScalePad CSAT is sold as its own product. If you also run ScalePad CS, feedback sits next to the agreements, roadmaps, budgets and QBR deliverables it should inform.
Is ScalePad CSAT included in ScalePad Free?
No. ScalePad Free doesn't include CSAT. Book a demo to see it running on your own client base.
Does it work with my PSA?
Yes. The PSA integration triggers ticket surveys on close and maps tickets and technicians automatically, so each response links back to the work it's about.
Do I have to stop using my current survey tool?
No. Results from supported existing CSAT providers can be surfaced inside ScalePad, so you can bring your history across or run both while you switch.
Is there a single combined experience score?
No, by design. Each survey type reports in its own units: CSAT out of 5, CES out of 7 and NPS from −100 to +100. Blending them would hide the signal you need.