CSAT score
86%
Last 90 days
Customer Effort ScoreSpot friction early. Keep clients longer.
Measure how much effort a client needs to exert to get their issue resolved or a question answered. Customer Effort Score (CES) helps you find the friction that pushes clients away while fixing it before renewals.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
MOVE BEYOND SATISFACTION
Effort and satisfaction are not the same measure.
A client can be happy with the outcome and still frustrated by the back-and-forth it took. CES rates how easy it was to get help on a 7-point scale, reported separately from CSAT.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Fixed 7-point scale
Wording is yours to edit; the scale stays locked for consistent reporting.
Report its own score
CES has its own score and trend, never blended with CSAT.
Works alongside CSAT
Choose which ticket-resolution emails carry which survey.
PINPOINT FRICTION
See what's slowing clients down.
Poor effort scores point to problems with intake, handoffs, escalations or repeat contacts, even when satisfaction looks fine.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Pinpoint the friction
See where clients struggle most to get help.
Compare request types
Find which kinds of requests are toughest to get resolved.
Look past satisfaction
Catch the high-effort experiences CSAT scores miss.
IMPACT OVER TIME
Show clients that support got easier.
Track effort over time to see whether a new portal, intake form or triage process made a difference. Catch high-effort experiences before they show up in NPS.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Measure process changes
Compare effort before and after you change how support works.
Track the trend
Follow effort scores over time, by client and technician.
Predict churn earlier
High-effort experiences quietly erode client loyalty. Spot them before renewal.
See It Live
Make support easier and keep clients loyal.
See how running Customer Effort Score captures customer loyalty, identifies operational friction, and reduces customer churn.