CSAT score
86%
Last 90 days
CSATKnow how every ticket landed.
Capture client satisfaction when a ticket closes. Every rating links to the ticket and technician behind it so you can act on the feedback, not just report it.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
SET UP ONCE, RUN CONTINUOUSLY
Get feedback on every closed ticket.
Run surveys directly from your M365 mailbox without oversurveying same contacts. Add the CSAT snippet to your PSA's ticket-resolution email once. From then on, every closed ticket asks the client how it went.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
One-time PSA setup
No campaigns to schedule or lists to manage.
One-click ratings
The score saves on the click, even if the client skips the comment.
Fixed scale
Change the wording, not the scale. Every CSAT uses the same 5-point rating, so results stay comparable.
EVERY SCORE, FULLY ATTRIBUTED
See who and what is behind every score.
Each response links to the ticket, technician, contact and client automatically. No CSV exports and no manual mapping between a survey tool and your client list.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Show proof in QBRs
Show a client their own satisfaction trend alongside the roadmap.
Spot service quality trends
A slipping average flags churn risk before the next QBR.
Coach the service desk
Technician-level scores indicate training or recognition is due.
ACT WHILE IT STILL MATTERS
Close the loop the same day, not at the next quarterly review.
Neutral and negative responses alert the account manager and land in a Needs Attention view. Results show score, response rate, distribution and overall trend in the last six months.
Acme Corp
Surveys
CSAT · Overview
Monitor service feedback, sentiment trends, and account satisfaction across all organizations.
CSAT score
86%
Last 90 days
Responses
72
Last 90 days
Negative feedback
10
Neutral + Negative
Rating distribution
Responses by rating
5
42Positive
4
20Positive
3
5Neutral
2
4Negative
1
1Negative
Score trend
CSAT by month
Satisfaction by client
Positive ratings (4–5) · Negative ratings (1–2)
| client | CSAT | Responses | Negative |
|---|---|---|---|
| EAEvergreen Architecture | 100% | 12 | 0 |
| HLHarborview Logistics | 100% | 12 | 0 |
| CVDCedar Valley Dental | 92% | 12 | 0 |
| SFSummit Financial | 83% | 12 | 0 |
| NDNorthstar Design | 75% | 12 | 2 |
| BFBrightwater Foods | 67% | 12 | 3 |
Satisfaction by member
Positive ratings (4–5) · Negative ratings (1–2)
| member | CSAT | Responses | Negative |
|---|---|---|---|
| JLJordan Lee | 89% | 18 | 1 |
| MPMorgan Price | 89% | 18 | 2 |
| ARAlex Rivera | 83% | 18 | 1 |
| STSam Taylor | 83% | 18 | 1 |
Latest responses
72 responses · August – October 2026
| Rating | Client | Respondent | Member | Ticket | Comment | Submitted |
|---|---|---|---|---|---|---|
| Cedar Valley Dental | EPEthan Park | JLJordan Lee | #18603New employee setup | Made our new starter's first day so much easier. | Oct 27 | |
| Northstar Design | NPNina Patel | JLJordan Lee | #18602Microsoft 365 sign-in | Clear communication from start to finish. | Oct 26 | |
| Brightwater Foods | ZTZoe Turner | JLJordan Lee | #18601File recovery | Helpful support. A little longer than expected, but all sorted. | Oct 25 | |
| Evergreen Architecture | TCTheo Clarke | ARAlex Rivera | #18600Security training access | Made our new starter's first day so much easier. | Oct 24 | |
| Summit Financial | ARAmelia Ross | ARAlex Rivera | #18599Laptop performance | Clear communication from start to finish. | Oct 23 | |
| Harborview Logistics | LHLeo Hayes | ARAlex Rivera | #18598Printer configuration | Resolved the issue and explained the next steps clearly. | Oct 22 | |
| Cedar Valley Dental | SRSofia Reed | MPMorgan Price | #18597Shared mailbox access | Made our new starter's first day so much easier. | Oct 21 | |
| Northstar Design | OBOwen Brooks | MPMorgan Price | #18596VPN connectivity | We lost time waiting for an update. Please keep us informed. | Oct 20 |
Alerts on neutral and negative
The account manager finds out the same day, with the ticket attached.
A Needs Attention queue
Nothing that needs a response sits unseen in a report.
Trend, distribution and export
Review the shape of satisfaction over time, by account, and take the data out when you need it.
See It Live
Understand your clients, not just their ratings.
See how ScalePad CSAT captures feedback across five survey types and turns it into something your account team can act on before the next renewal.