VANCOUVER, BC, Canada (May 2, 2025) – ScalePad is proving there’s a better way to support MSPs — in a market full of vendors who go quiet after the contract is signed. At the 2025 Stevie® Awards for Sales & Customer Service—one of the most respected business awards programs in the world—ScalePad took home not one, but three major awards for its unmatched commitment to its partners’ success.
The company earned:
🏆 Bronze – Customer Service Department of the Year
🏆 Bronze – Customer Service Employer of the Year
🏆 People’s Choice Stevie® Award for Favorite Customer Service (voted entirely by real users)
This year’s Stevie® Awards drew more than 2,100 nominations from companies in 45 countries. Finalists included global names in enterprise software, cloud infrastructure, and cybersecurity. In the end, it was ScalePad—with its focus on people and partners —that stood out.
“Winning is one thing,” said Chris Day, CEO of ScalePad. “But winning in a category filled with some of the biggest names in tech, and having our own partners vote us to the top? That’s something special. It speaks to the trust we’ve earned by showing up consistently for MSPs—not just when we make the sale, but every day after.”
The People’s Choice Stevie® Award, determined through a public vote, recognized ScalePad as the #1 customer service team in their category. The competition included some of the industry’s biggest and most established players.
While other vendors may treat support like a checkbox, ScalePad has made it a differentiator. Over the last two years ScalePad has managed six acquisitions, two rebrands, and a doubling of the partner base, while consolidating and scaling five support teams under a multi-product service model, all while maintaining a CSAT score of 94.3%, well above the industry average of 77–78%.“We built a system that protects the partner experience, no matter how complex things get behind the scenes,” said Liam Somers, Director of Support at ScalePad. “Our mission is simple: make life easier for our Managed Service Provider partners – whether it’s responding faster, solving smarter, or getting ahead of problems before they start, we’re here to make sure our partners can stay focused on what they do best—supporting their clients.”
ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. From 2023-2025, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe. Learn more at scalepad.com.
