Dear ScalePad Partners,
Today, with heartfelt gratitude and appreciation, I am thrilled to announce I have stepped into the role of CEO at ScalePad. When my brother and I founded "Warranty Master" in 2015, we could never have imagined the impact and scale you would help us achieve in the MSP industry. The journey we've embarked on together has been nothing short of extraordinary, and I am incredibly grateful for the relationships, successes, and unwavering support you've provided along the way.
In 2019, I met with Dan Wensley at my home in Vancouver and invited him to consider the challenge of taking the helm as CEO of ScalePad. He not only accepted the mission but went on to deliver results far beyond anything we ever imagined. Over the past five years, Dan has achieved results that surpassed even our most ambitious goals, growing the business more than 10X. As of today, ScalePad has 240 employees, a global presence, and over 12,000 partners—thanks to your trust and collaboration.
I’m equally excited to share that Dan will move into an Operating Advisor role with Top Down, where he will help recreate his success with ScalePad with other businesses in the portfolio. As part of his new role, he’ll continue to be a strategic advisor for ScalePad and continue to play a significant role in your future. I can't wait to see the impact Dan will have as he starts his next chapter while continuing to be an integral part of our family.
I remain steadfast in honoring Dan's legacy: a deeply rooted culture of people and partners (above all else!) that will always be a part of his legacy and our mission moving forward. I am excited to put my passion to work to help you reach new heights.
So, what’s next for ScalePad?
Products: You can expect our unwavering commitment to excellence (best user experience, highest quality) in every product we offer. We won't rest until we set the gold standard in every category we enter. Rapid innovation and release velocity will continue to guide our efforts as we refine and expand our product portfolio to better serve you.
Partners: Our number one priority is empowering you to deliver an unmatched experience to your clients through our products and platform. Our goal is to help you engage with them strategically and effortlessly, fostering stronger relationships and driving toward shared success. Our success is intrinsically tied to yours, and yours to your clients. ScalePad will equip you with the products and platform that will deliver unrivaled value so your business excels beyond even the loftiest goals through our partnership. That is my commitment to you.
Platform: We are on the brink of launching ScalePad Hub/OS, the first true platform in the MSP industry. This is both the culmination of a long journey and the beginning of an exciting new chapter for you. Our commitment to an open, integrated ecosystem will empower you with the most essential and impactful smart workflows, streamlining your operations and enhancing productivity. By seamlessly bridging the ScalePad ecosystem with the powerful third-party tools you rely on, we aim to make your work more efficient and effective. As the saying goes, "If data is the new oil, AI is the new electricity," and this philosophy will be the cornerstone of our platform's evolution.
My priority is to keep building on our foundation, making sure you get the most out of your products and partnership with us. Moving forward, we’re going to put even more focus on our products and your success. Thank you for being such an integral part of our journey. Now, let’s step on the gas and accelerate toward the promised land!
Keep Scaling,
Chris Day
Founder & CEO
ScalePad
Success as an MSP is more than being a service provider for clients. It’s about being a trusted, integral part of your clients’ successful operations. A strategic leader. But how do MSPs take the first step?
By becoming a ScalePad Partner.
With ScalePad’s knowledge base and collection of powerful apps, your MSP can facilitate meaningful collaboration with clients. Leveraging deeper business and tech insight ScalePad Partners guide their clients along their business journey, reinforcing their position as a trusted partner for their business with trust, respect, and tangible value.
Wondering where to start? ScalePad is with you every step of the way. We'll help you uncover revenue opportunities, get buy-in from your clients for long-term planning, and streamline procurement for warranty and infrastructure protection services. Grow your MSP offerings with solutions to help you jumpstart vCIO and Compliance as a Service, take on more clients with solutions for scaling through automation, and see what happens when you've got ScalePad on your side to boost your bottom line.
Automation is at the core of every ScalePad solution, helping you reclaim valuable time along your journey, from following up on quotes to sending backup reports, assessing your MSP's profitability, and more. With manual tasks handled seamlessly by automation, you'll have room in your schedule for strategic planning, growing your MSP, or even getting time back for your favorite passions and people.
Start with a magnified look at your team, profitability, projects, and common issues with over 130 interactive reports in ScalePad's Cognition360, which pulls ConnectWise Manage (PSA) data for valuable insights and predictive analysis. From there, identify areas to standardize and leverage ScalePad's full suite of tools to help you position your MSP for acquisition or sale.
As an MSP, you wear many hats, and balancing them all on your head can be exhausting. The ScalePad suite of products reduces the chaos of task/hat-switching by unifying disparate systems and processes in centralized workflows. We're saving you clicks with over 300 sturdy integrations to your most-used tools, apps, and software so you can reduce the chaos in your mind and your day-to-day.
Whoever said "putting out fires" was part of the package when you become an MSP? We're here to tame the flames with proactive solutions for reducing service interruptions, including end-to-end cybersecurity compliance management, in-app warranty procurement, and centralized backup monitoring. Preventative strategies improve your peace of mind and help you provide frictionless service for your clients.
1-3 person MSPs have the opportunity to establish the quality and perceived value of their work from the ground up. Start strong with solutions from ScalePad that enable small MSPs to automate workflows and deliver a client experience that builds trust. ScalePad solutions are easy to use out-of-the-box, saving you time while focusing on delivering exceptional service experiences. With your clients on your side, where will you go (grow) next?
2-15 person MSPs can see the gaps in their processes and are ready for progress. Leverage ScalePad solutions to standardize processes and boost efficiency across client care, compliance, quote-to-cash, backup monitoring, and more. Your ScalePad solutions grow with you as you grow your MSP, making it easy to plan for new hires, new service offerings, and new opportunities. Get that new-new-new with ScalePad.
20+ person MSPs seek data-driven perspectives taking their organization to the next level. Opportunities to expand services, including compliance and vCIO are within reach. With ScalePad solutions onside, Scaling MSPs can leverage instant insights into specific client needs, enabling them to reduce churn while maintaining complete oversight over an expanding organization. Get a 360-degree view of your MSP with rich, automated reporting for business insights, compliance posture, and client experience.
MSPs of all sizes have their eye on the exit strategy prize. ScalePad helps those MSPs with solutions for preparing the business for sale or leadership transition. With automated processes for compliance, quote-to-cash, backup monitoring, and client engagement, MSPs can leverage ScalePad to transform their business into a turnkey opportunity for mergers and acquisitions. Get ready to ride off into the sunset, mojito in hand.
300+ Powerful Integrations
Built for seamless workflow with the tools, apps, and software your MSP uses every day.
Committed to keeping your data safe.
$1,282,000
Average revenue opportunity per Partner.
Simplify cybersecurity compliance to protect your clients, and your MSP, from potential risks.
Monitor all your client backups in one place to eliminate human error and reduce data loss risk.
Access operational and financial insights from your ConnectWise PSA data to guide your MSP to higher profits.
