Security has become one of the most important factors for MSPs and their clients. Despite time and effort put into strong data security measures, human error can still be a common cause of a data breach.
ScalePad is excited to announce that Lifecycle Insights Partners now have a way to reduce the possibilities of security breaches through integrating with INFIMA.
INFIMA brings easy security awareness training to your MSP with a 3-click automated process. It cuts down on manually running training and reduces security related service tickets.
The Lifecycle Insights integration with INFIMA enhances your team’s visibility into your clients’ Security awareness training performance.
Now, MSPs can quickly highlight their clients’ riskiest users and create client reports directly in Lifecycle Insights, strengthening security training and compliance conversations during strategic conversations and QBRs.
INFIMA simplifies and streamlines security awareness challenges for MSPs. It offers Office 365 and Google Workspace integrations, so MSPs can onboard new clients in just three clicks. You’ll cut hours-long processes down to minutes.
INFIMA merges the latest insights on security and behavioral science to test and train every one of your end users. All of this happens without your team having to lift a finger.
Every curriculum maps back to your white labeled security awareness training policy, designed to align with every major framework including NIST, CIS Controls, HIPAA, and PCi.
MSPs can train their end users on the latest cyber threats while aligning their learning objectives to major security regulations and frameworks.
MSPs can test your end clients’ users with simulated phishing attacks that are taken from the best of those out in the wild.
With INFIMA, every step is fully automated. This means start to finish is done – creating, sending, tracking, and reporting of every training course and every simulated phishing attack.
Access security awareness performance for each client to identify areas for improvement. Partners can view the phishing click-rate and overall training status for each end client.
Easily drill-down by individual user to see who is up-to-date on training and who may need a refresher based on phishing results.
MSPs can also confirm users are enrolled in INFIMA and those who aren’t through a simple color coded table to ensure no end-users miss any required security training.
Getting the data is great, but transforming that into actionable steps is what makes the INFIMA integration with Lifecycle Insights so powerful. It provides actionable intel to vCIOs and Account Managers so they can have the necessary conversations with clients to identify where they are on their security journey and keep them secure.
Ready to get started? Sign into Lifecycle Insights and integrate INFIMA today.
Conducting surveys can be a difficult process. Asking your customers the right questions at the right time can give your team critical feedback. But for many companies, getting survey responses is difficult and unreliable.
MSPs need a solution, so Lifecycle Insights is proud to announce a new integration with Simplesat.
Simplesat is a survey tool that lets businesses conduct simple and accessible customer surveys. With an easy to use and customizable survey creator, MSPs can get all the feedback they need to make informed decisions.
With Simplesat, MSPs can skip the common roadblocks they run into with other survey solutions. Users get benefits like:
Using Simplesat’s surveys, MSPs can collect customer feedback to better measure their service level. Simplesat makes it easy to see metrics like:
MSPs can also include CES questions in their surveys. This allows businesses to measure the effort it takes customers to use your product or service. CES also measures how easy it is to get issues resolved by your customer support team.
Simplesat’s reporting tools gives businesses an inside look into the data they collect with reports.
Survey insights let you use filters to focus on the data that matters most. You can even drill down into specific questions and answers to get more details and transparency.
Export reports into a variety of forms to make sharing with your team and clients easier than ever.
Access the CSAT and NPS data directly from Simplesat directly from the Lifecycle Insights app with the new integration.
Collecting data is helpful, but transforming it into actionable steps is what makes the integration with Lifecycle Insights so impactful.
With customer and employee data, MSPs can develop a plan to fix areas that need work or improve their strengths
Want to get started? Sign into Lifecycle Insights and integrate Simplesat today.
Scaling up your MSP takes more than just improving services and technology. In order to get to the next level, MSPs need data on both customers and their own staff.
It’s vital for MSPs to know how clients feel about the service they receive so your team can adjust and improve. That means your MSP also needs to be able to track staff performance to make sure your goals are being achieved.
That’s why Lifecycle Insights is now integrating with Crewhu, the customer satisfaction and employee recognition platform built for MSPs. Crewhu makes it easy for MSPs to monitor engagement with clients and excite their team.
With its focus on performance metrics, Crewhu allows MSPs to see the stats of individuals and teams with dashboards, reports, and scored leaderboards.
Customers are able to give feedback on the service they get and the staff they work with through one-click surveys. You can see how each one of your customers are engaged with your employees.
MSPs can gauge customer satisfaction and employee performance to see how they correlate with each other.
With that data in hand, MSPs can use Crewhu’s tools to gamify tasks and projects by key metrics and goals. By creating a gamified system around these metrics, MSPs can drive improved performance from their teams. It makes hitting metrics more engaging, and even fun, for staff.
Develop goals and gamify the progress tracking toward those goals to keep your team engaged and focus on the key metrics that matter.
Celebrate your wins daily with more opportunities for employee recognition. Your team can earn points by delivering high quality customer service and delivering on your company’s core values. Those points can be redeemed in the Crewhu store for a variety of prizes.
Gamified metrics and contests make it easier to recognize the hard work employees put in and reward the team. Managers can even view dashboards that track points awarded to their team.
Crewhu has a proven track record of improving MSPs’ customer satisfaction scores (CSAT) and net promoter score (NPS). MSPs that have used Crewhu have seen that the focus on specific metrics would influence their team’s behavior. Improvements to existing processes would be prioritized, resulting in improved results across the board.
The Crewhu integration helps MSPs deliver a top-tier experience. And it helps develop client relationships to be stronger than ever before.
In fact, many Lifecycle Insights Partners asked for it!
They want to be able to include the Crewhu customer satisfaction information in their business reviews and reports.
MSPs can get access to CSAT and NPS data directly from the Lifecycle Insights app. From there, Lifecycle Insights provides actionable intel to vCIOs and Account Managers.
Getting the data is great, but transforming that data into actionable steps is what makes the integration with Lifecycle Insights so impactful.
Get the customer and employee data you need, faster and easier than ever before. Develop a plan to address the areas that need work or make your strong areas even stronger.
Want to get started? Sign into Lifecycle Insights and integrate Crewhu today.