Cover all your bases with workstation coverage procured in five clicks

Set your own markups on workstation coverage that includes accidents. Procure fast and painlessly in-app, and show your clients you’ve thought of everything — with Workstation Assurance in Lifecycle Manager Pro.

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How It Works

Be there to save the day for every oops, bump, and spill.
Workstation Assurance’s advanced exchange warranty model with accidental damage coverage is available exclusively in-app to Lifecycle Manager Pro Partners.

1

See which workstation assets expire soon

Get instant access to accurate warranty data in Insights — including warranty purchase and expiry dates — for all your clients' assets.

2

Deliver on peace of mind

Help your clients budget for long-term workstation coverage using visual, jargon-free proposals generated in Roadmaps.

3

Quote with custom markups

Turn workstation coverage into a recurring revenue stream by customizing your markups to meet your goals.

4

Purchase one-time and renewable coverage

Complete purchases for approved quotes without leaving the app. Make renewal purchases in one click.

5

Submit replacement requests

Select the covered asset in Workstation Assurance that needs replacement to automatically initiate the replacement process.

With Workstation Assurance, delivering peace of mind for Ekaru’s clients is as easy as point and click.

Read Ann’s Story

“Trying to do a warranty from HP is extremely challenging; even Dell makes it really difficult. So just to be able to kind of point and click and be able to tell the customer what the budget is, it just streamlines the whole process.”

Ann Westerheim
PhD, Founder and President of Ekaru

15

Employee MSP

5+

Years with Lifecycle Manager Pro

With Workstation Assurance, you’re the expert who thought of everything

Because everyone has accidents

Spills, drops, and bumps happen, so why should they create surprise expenses for your clients? Unlike many OEM warranties, which don’t cover accidents, Workstation Assurance is there to help with those real-life challenges.

Headache-free procurement

Add peace of mind for your clients without adding to your to-do list. Workstation Assurance lets you look up, quote, purchase warranties, and request replacements in a few clicks, saving hours otherwise spent chasing OEM quotes and manually tracking disparate warranty data.

Happy outcomes, happier clients

Timely and dependable replacements turn every workstation accident into an opportunity to delight your clients. All you need to do is submit replacement requests in-app, and ScalePad handles the rest, delivering the replacement in 5-8 business days.

Grow a forest while protecting workstations

One tree is planted for every piece of equipment under warranty with Workstation Assurance, thanks to our partnership with veritree™. Track your trees planted in Lifecycle Manager and feel the positive impact of offsetting e-waste.

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FAQ

Browse the most commonly asked questions about Workstation Assurance.
Want to dig deeper? The complete FAQ is over here.

In which countries is Workstation Assurance available?

Workstation Assurance is currently available in the following countries:

United States (including Hawaii and Alaska)
Canada
Australia
New Zealand
United Kingdom

Assets will stay supported as long as they remain in one of these supported countries.
Want to see your country added to the list? Get in touch with us to make a request!

What model types are covered by Workstation Assurance?

You can get warranty support for all workstations and Microsoft Surface devices within the age of limitation (under seven years old), excluding Apple and Intel-manufactured devices. These devices must exist as assets in your Lifecycle Manager account to be eligible.

Why the Advanced Exchange model?

Simply put, we loathe long wait times.

We could have gone with an on-site repair model for workstations, but the timelines to achieve repair vary with sourcing specific parts on 100,000+ models we support. Some fixes can take days or weeks, potentially with multiple visits required to first diagnose and then repair the issue. We wanted something more dependably timely.

With the Advanced Exchange model for Workstation Assurance, we can ensure a more efficient and hassle-free warranty experience where your client receives a functional replacement device.

How many accidents are covered?

Each asset gets one accidental damage claim (aka, one Very, Very Unlucky Day) per year throughout the agreement term.

Are the replacement devices refurbished devices? What about the hard drives?

Replacement workstations are new, open-box, or Grade A refurbished. Hard drives within the refurbished workstations may either be new or refurbished.