Introducing the ScalePad Core API

Direct access to our Customer Success ecosystem for your MSP’s custom workflows.

Get started and build your own custom automation.

The ScalePad Core API is a key first step towards creating a best-in-class, developer-first platform for our Partners.

Our vision for MSP Customer Success is underpinned by data unification and democratization. That’s a fancy way of speaking to one of ScalePad’s core values: enabling our partners with a better way to make use of their data. We’re building a better way to share data across our products, and we believe you should be able to make use of it too via our Core API.

Click here for API Documentation

Frequently Asked Questions (FAQ)

What is the ScalePad Core API and what can I do with it?

The API lets authenticated callers programmatically access and interact with ScalePad resources via HTTPS calls. Endpoint capabilities are detailed in our API Reference.

What you build with it is up to you! Retrieve asset data, including warranty lookups, integrated with client data, and trigger workflows within your MSP toolset.

Where can I find the API documentation?

Full documentation, including endpoint details and examples, is at https://developer.scalepad.com/ , with the reference section under https://developer.scalepad.com//reference.

How do I get access to the Core API during the beta?

Sign in to ScalePad, go to Personal API Keys in the ScalePad Hub, click New API key, name it, set expiry (default 2 years), click Generate, and copy the key for use in requests.

What authentication methods are supported?

Use a token-based API key sent in the x-api-key header, e.g.,

GET /core/v1/clients HTTP/1.1 Host: api.scalepad.com Accept: application/json x-api-key: c4d67eca-3b32ed26-b2412e47-2f634617.

Are there any rate limits or usage quotas?

Yes; 50 requests per 5 seconds across all endpoints; exceeding this returns HTTP 429 Too Many Requests.

What data can I access through the API?

Endpoints return resources with support for pagination (cursor or offset, max 200 records), filtering (filter[field]=operator:value), and sorting (+ or – field).

Can I use the API to create or update records?

Where allowed, write operations return 200 for POST and 204 for PATCH/DELETE, so both read and write are possible on supported endpoints.

We will initially focus on data retrieval. Full CRUD support will follow post-beta based on feedback and security review.

How do I report bugs or request new features during the beta?

No dedicated channel is specified; if issues arise (e.g., HTTP 500), the documentation advises contacting support.

Is there a sandbox or test environment available?

No, there is no sandbox or test environment available during the beta period. This is a read-only API, so give it a shot! You won’t wreck anything in your ScalePad instance.

What happens after the beta ends?

Stay tuned! Further details will be announced in documentation updates and on our Community site at community.scalepad.com.

ScalePad API Resources

Join our free Partner Community and access the resources to get you started on your journey

Community Support

Connect with other ScalePad partners building workflows with our API on our Community site at https://community.scalepad.com/.

Complete Documentation

Get started on your journey – everything you need is available to partners at https://developer.scalepad.com/.

Backup Radar too!

We haven’t brought our Backup Radar API in yet, but documentation is here at https://api.backupradar.com/.

Not a partner yet? Get started with Lifecycle Manager.

Only ScalePad partners have access to our API. Join thousands of MSPs using Lifecycle Manager.

Book a Demo