The future of MSPs

Welcome to the Customer Success Era

Where MPSs become the strategic partners their clients can't grow without.

What is Customer Success

Customer Success

(noun)
The practice of helping clients achieve meaningful business outcomes throughout your entire partnership, not just during onboarding or when something breaks.

Customer Success ≠ Customer Service

Many MSPs think they’re doing Customer Success, when in reality, they’re just delivering great Customer Service. There’s a big difference. Customer Success delivers more than fixes — it supports clients in achieving their strategic business goals.

Customer Success

Customer Service

Focused on deeper relationship-building

Responsive to client issues

Supports broader business goals

Resolves technical problems

Owned by account managers, vCIOs, executives Strategic calls, QBRs, business check-ins

Owned by Helpdesk

Roadmaps, budgets, client-friendly reports

Support emails, fire-fighting calls, tickets and technical queries

Reports on milestones, cost savings, business outcomes

Reports on ticket volume, uptime, lifecycle data

Customer Success = MSP Success

MSPs that embrace Customer Success earn a seat at the table as a leader.

Client Satisfaction

Clients who reach their goals are measurably happier, and see you as essential, not optional.

Client Retention

Happy, goal-achieving clients don’t churn. They stay loyal and engaged

Client Expansion

When clients succeed, they grow, and they want to grow with you.

Our Solution

The First Unified Platform for MSP Customer Success

Lifecycle Manager gives you a complete solution to shift from reactive support to strategic leadership, going beyond uptime to deliver exceptional, value-driven service.

Connect your stack
Integrate with the tools you already use

Centralize client context
See assets, risks, lifecycle details, goals, and meeting notes, all in one place

Build strategic plans
Share visual Roadmaps and Budgets, connected to client goals

Prepare and report in minutes
Generate automated, color-coded hardware and software reports

Standardize what works
Empower your team with repeatable workflows

“We’re talking about moving from tickets to transformation.”

“Customer Success is the foundation for the growth loop: we create impact to build trust, which in turn creates expansion and growth.”

Chris Day
Founder and CEO of ScalePad

Start Your Customer Success Journey

See the full power of Lifecycle Manager with a personalized walkthrough.

Book a Demo